Student Services Advisor

3 weeks ago

London, United Kingdom QA Limited Full time

Vacancy details

**Talent pool**:

- Operations - HE - Professional Services**Title**:

- Student Services Advisor**Contract type**:

- QA HE Ltd Permanent**Job advert**:
**Student Services Advisor**

**London E1 7HT**

**Monday to Friday 9.00-5.30**

**On-site. This role is currently based purely on-site**

**About the Position**:
**Calling all customer-service and admin professionals How do you fancy a role working with the UK’s leading tech talent and training organisation, as a Student Services Advisor?**

Here at QAHE, we’re looking for a fabulous new addition to this great team to help our students navigate their way through the complexities of university-life.- This role would be a great fit if you’ve been through the student-journey yourself, are a great and patient communicator, and are confident in responding to potentially complex queries.The main aspect of this exciting position is to work alongside a small team acting as the first point of contact for all Northumbria London students, handling a full range of student enquiries received (face-to-face and virtual) and referring to more specialist teams where appropriate.You’ll resolve the queries if you can or signpost the students to other relevant departments to get the resolution. You’ll deal with enquiries ranging from Course Enquiries and Enrolment Enquiries through to Finance Enquiries and Welfare questions. And all of that will contribute to an outstanding student experience- Supporting the Ask4Help Coordinator in ensuring the delivery of an excellent forward facing and virtual customer service for Ask4Help.
- Providing a welcoming, efficient, helpful and informative service to all customers.
- Being responsible for ensuring that all enquiries are answered in a timely manner, that referrals are correctly made, and students are receiving consistent information.
- Using the Student portal and FAQs developed within the Ask4Help teams to answer and refer student queries.

(Scroll to the bottom of this advert to read the full Job-Description)**About You**:
We’d love you to be able to tick the following boxes, too:
- Someone who takes ownership
- Proactive
- Not shying away from potentially difficult queries
- Great admin skills
- #LI-On-Site- #LI-CC2- #LifeAtQA**What We'll Do For You**:
**Sounds great, yes? Well, it’s about to get even better**

Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.**Our perks**:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package and benefits include:
- Highly competitive salary
- 27 days holiday plus ability to purchase 5 more days
- 3 days a year fully paid training,
- 2 days a year paid charity volunteering
- Medicash (healthcare moneyback scheme)
- £500 referral scheme
- A superb Gymflex scheme
- Our own BenefitsHub to receive loads of discounts

**Want to know about QA Higher Education?**

We’re the UK's leading provider of tech and digital skills, including funded workplace learning programmes, university programmes, and apprenticeships. As part of the QA Group, we believe that everything starts with our students. Transforming their careers and their lives is what motivates and inspires us.**(Yep, we’re bragging)**

From courses in Business to Cyber Security and more, we work closely with our partner universities to provide excellent teaching. We’re proud that all our programmes are taught by industry experts and range from foundation programmes right the way through to postgraduate degrees.**Equal Opportunities**:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.Vacancy location

**Location**:

- London, London, London (Middlesex Street)General information

**Reference **:1000004928

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