Student Accommodation Advisor

2 months ago

London, United Kingdom Noble Recruiting Full time

**Student Accommodation Advisor**

Location: WC1X 0HD

**Salary**: £14.26 - £16.35 p/hour

Contract: 3 Months (Possible ongoing extension)

**Our client**:
Our client are one of the largest universities in the world and were established in 1826. They're hiring for a Student Accommodation Advisor to join their busy team.

**Main purpose of the role**:
The role involves providing a meet and greet front of house service as well as supporting all back office functions, providing administration support across all of the sites. Supporting open days, intake days and departures as well as assisting day to dayvisitors, students and external contacts.

**Main duties & responsibilities**:

- Providing front of house reception services, including key/visitor management and handling lock outs
- Welcoming visitors and contractors to the properties, ensuring relevant security and identity checks are carried out and their presence is recorded
- Following up on any customer related issues requiring action in a timely manner, engaging with other colleagues when necessary
- Providing a decisive and effective response to customer complaints, assisting in and resolving customer disputes and escalating where necessary
- Ensuring required maintenance work within the properties is reported and completed
- Ensuring the properties are presented to the required standard
- Assisting customers in a professional and courteous manner, showing empathy and responding with urgency to customer requests
- Maintaining positive community relationships e.g. neighbours, local communities, police community officers, Fire and Rescue Service and local authorities

**Desired Skills / Knowledge / Experience**:

- Previous experience in a customer facing administration role
- Ability to offer flexibility in working hours and take part in a rota
- Computer literate with strong skills and knowledge of Microsoft Office programmes
- Excellent written & verbal communication skills
- Excellent planning, organisational and decision-making skills
- Ability to meet time-critical schedules whilst maintaining a high degree of accuracy and attention to detail

**Hours**: Normal working works are 36.5 per week Required to provide cover between the hours of 8am7pm, Monday-Friday and 9am -5pm Saturday. (Shift to be determined by Line Manager)

Summer period hours will be worked on a rota of five days in seven including weekends

**IMPORTANT INFORMATION**:
Noble Recruiting are an independent, family-run recruitment agency based in Wickford, Essex. We are an equal opportunities employer and have been acting as a recruiting agency and business for over 10 years.

Noble Recruiting Limited act as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

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