See more Collapse

Service and Sales Advisor

4 weeks ago

London, United Kingdom iQ Student Accommodation Full time

Service and Sales Advisor - London Bridge, London

Job Type: Fixed Term Contract

Being curious and open to new ideas? It's an iQ thing.

iQ is one of the UK's biggest providers of student accommodation, committed to giving our 30,000 students in 77 sites across 29 UK cities their best year yet.

Our London- and Manchester-based support teams are the oil that keeps the iQ wheels turning, providing our brilliant site teams (circa 600 employees) with everything they need to deliver a fantastic student experience every day. The iQ Support functions cover everything from Real Estate and Legal to Marketing, People and Finance, but what we all have in common is our uncompromising commitment to doing the right thing, even when nobody's watching. The iQ thing.

What makes a great iQer?

iQers are a pretty special bunch. Our team is bursting with independent thinkers and problem solvers, who join us to explore what's possible and build a career as part of a diverse, fun and supportive team. If you have people skills, personality and potential, you're already our cup of tea. Ready to feel like you've got the best job ever?

We are looking for x2 Service and sales advisors to work as part of our central operations team that will support the sales of rooms across our sites. Provide excellent customer service for all current and future customers that we come into contact with, whether this be on the telephone, email, or live chat.

Fixed term contract: 5 Months

Please note: We will be holding a recruitment morning to recruit for these roles on 10th May 2024. 

Key Role Responsibilities:

  • Manage enquiries through the CRM system, responding in line with internal SLA's
  • Follow up on any sales leads to convert into confirmed bookings
  • Work as part of a team to deliver and support an exceptional booking process for our customers.
  • Supporting all aspects of customer service, including responding to all enquiries
  •  handling complaints in a professional and polite manner
  • Be confident in managing a busy email inbox by prioritising urgent enquiries
  • Develop and maintain local knowledge and information resources relevant to customer needs
  • Chase outstanding rent arrears following rent collection procedures as required
  • Build great relationships with site teams. Communicate effectively and work together when problem solving.

Experience & Skills: 

  • Excellent customer service skills and significant experience in a customer service delivery role
  • Strong relationship building and influencing skills
  • Culturally aware with the ability to adapt style and communications to suit audience
  • Friendly and approachable 
  • Proactive with a can-do attitude 
  • Ability to act autonomously, taking decisions and/or action when required
  • Excellent verbal and written communication skills
  • Excellent organisation skills with the ability to multitask and prioritise 
  • Numerical skills necessary to complete the above activities
  • Able to learn new systems, policies and procedures
  • Champion the iQ vision and brand values

We work a hybrid working model with 3 days per week based at our London office, this role will also require Saturday shifts during August.

Apply today and find out what it's like to work at iQ

Benefits:

  • 25 days annual leave, plus bank holidays (pro rata for part-time)
  • Additional day off to celebrate your birthday
  • Discretionary bonus
  • Pension: we match your contributions up to 8%
  • Gym Discounts
  • Life Assurance
  • Access to thousand's of discounts and offers at shops you know and love
  • Season ticket loan
  • Cycle to work scheme
  • Flexible working policy

We have other current jobs related to this field that you can find below

  • Service Advisor

    4 weeks ago

    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Service Advisor

    5 days ago

    London, Greater London, United Kingdom HDR Advisor Full time £14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients' standards as well as our own. In this role, you will be working in a team environment within the community speaking face to face with Council & Housing...

  • Digital Sales Advisor

    1 week ago

    London, United Kingdom Sales Friends Full time

    BALENCIAGA Sales & Client Advisor | Harrods WRTW page is loaded BALENCIAGA Sales & Client Advisor | Harrods WRTW Apply locations London - Harrods WRTW time type Full time posted on Posted 30+ Days Ago job requisition id R128948 Summary BALENCIAGA Sales & Client Advisor Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In 1937, he...

  • Sport Minded Sales Advisor

    2 months ago

    London, United Kingdom Citi and Sales Partners Group Full time

    Are you a sports enthusiast with a passion for sales? Do you thrive in a fast-paced environment and love helping others achieve their fitness goals? If so, we want YOU to join our team as a Sport-Minded Sales Advisor! **Duties**: - Engage with customers to understand their needs and recommend products or services - Build and maintain strong relationships...

  • Sport Minded Sales Advisor

    2 days ago

    London, United Kingdom Citi and Sales Partners Group Full time

    Are you a sports enthusiast with a passion for sales? Do you thrive in a fast-paced environment and love helping others achieve their fitness goals? If so, we want YOU to join our team as a Sport-Minded Sales Advisor! **Duties**: - Engage with customers to understand their needs and recommend products or services - Build and maintain strong relationships...

  • Sport Minded Sales Advisor

    4 days ago

    London, Greater London, United Kingdom Citi and Sales Partners Group Full time

    Are you a sports enthusiast with a passion for sales? Do you thrive in a fast-paced environment and love helping others achieve their fitness goals? If so, we want YOU to join our team as a Sport-Minded Sales AdvisorDuties: Engage with customers to understand their needs and recommend products or services Build and maintain strong relationships with...

  • Sales Assistant

    4 weeks ago

    London, United Kingdom Switch Advisor Ltd Full time

    **Sales Assistant** Switch Advisor Ltd is seeking a Sales Assistant to join our team in London. **Job Summary**: The Sales Assistant is responsible for supporting the company’s sales efforts by working with existing customers to develop new business and meet or exceed sales goals. The Sales Assistant will work closely with the Marketing Team and...

  • Wine experienced sales advisor

    2 months ago

    London, United Kingdom Page Personnel Sales Full time

    About Our Client The client is a prestigious wine merchant in the United Kingdom, known for its extensive selection of high-quality wines and spirits. With a rich history in the industry since 1985, it has garnered a reputation for offering personalised wine advice and exceptional customer service to wine enthusiasts. As a leading name in the wine retail...

  • BALENCIAGA Sales

    1 week ago

    London, United Kingdom Sales Friends Full time

    BALENCIAGA Sales & Client Advisor | Harrods WRTW page is loaded BALENCIAGA Sales & Client Advisor | Harrods WRTW Apply locations London - Harrods WRTW time type Full time posted on Posted 30+ Days Ago job requisition id R128948 Summary BALENCIAGA Sales & Client Advisor About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain. In...

  • BALENCIAGA Sales

    1 week ago

    London, United Kingdom Sales Friends Full time

    BALENCIAGA Sales & Client Advisor | Harrods WRTW page is loaded BALENCIAGA Sales & Client Advisor | Harrods WRTW Apply locations London - Harrods WRTW time type Full time posted on Posted 30+ Days Ago job requisition id R128948 Summary BALENCIAGA Sales & Client Advisor About us Cristóbal Balenciaga founded the House in 1917 in his home of Spain....

  • Sales Associate

    2 days ago

    London, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in London. We are professional, customer-centric and innovative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks Sales Associate - London **Duties**: - Greet and assist customers in a friendly and professional manner - Provide...

  • Sales Associate

    5 days ago

    London, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in London. We are professional, customer-centric and innovative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks Sales Associate - London **Duties**: - Greet and assist customers in a friendly and professional manner - Provide...

  • Training Services Consultant

    4 weeks ago

    London, United Kingdom HDR Advisor Full time €14

    We are currently looking for a Sales Advisor/Survey Team to join our expanding Housing Disrepair team.. The ideal candidate is self-motivated and keen to learn as full training is provided to meet our clients’ standards as well as our own.. In this role, you will be working in a team environment within the community speaking face to face with Council &...

  • Sales Associate

    2 months ago

    London, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in London. We are professional, customer-centric and innovative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks Sales Associate - London (on-site) **Duties**: - Greet and assist customers in a friendly and professional manner -...

  • Sales Associate

    2 months ago

    London, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in London. We are professional, customer-centric and innovative. Our work environment includes: - Modern office setting - Growth opportunities - On-the-job training - Company perks Sales Associate - London (on-site) **Duties**: - Greet and assist customers in a friendly and professional manner -...

  • Sales and Customer Service advisor

    7 days ago

    London, United Kingdom Inc Recruitment Direct Full time

    Immediate Starts available Looking to start a fun, exciting sales advisor career? The question is - would you enjoy representing clients in a fun, lively, well established and fully motivated sales advisor environment? Our client has become one of the countries top sales and marketing companies with associated sales both nationally and internationally....

  • Sales and Customer Service advisor

    4 days ago

    London, United Kingdom Inc Recruitment Direct Full time

    Immediate Starts available Looking to start a fun, exciting sales advisor career? The question is - would you enjoy representing clients in a fun, lively, well established and fully motivated sales advisor environment? Our client has become one of the countries top sales and marketing companies with associated sales both nationally and internationally. Due...

  • Technical Sales Advisor

    3 weeks ago

    London, United Kingdom Bennett and Game Recruitment LTD Full time

    A new opportunity has arisen for a Technical Sales Advisor to join a growing architectural glass, glazing and doors specialist in West London. The company work on high-end residential projects across the London area and due to continuous growth, require a motivated sales professional to join their team.Technical Sales Advisor Position Salary of...

  • Technical Sales Advisor

    4 weeks ago

    London, United Kingdom Bennett and Game Recruitment LTD Full time

    A new opportunity has arisen for a Technical Sales Advisor to join a growing architectural glass, glazing and doors specialist in West London. The company work on high-end residential projects across the London area and due to continuous growth, require a motivated sales professional to join their team.Technical Sales Advisor Position Salary of...

  • Sales Advisor

    3 weeks ago

    London, United Kingdom Quest Search and Selection Full time

    Ref: JO-2212-110596 | £20000 - £22000 per annum + + Benefits | Location:West London, London, England | Added:20/12/22 Quest Search & Selection is currently recruiting for this international business within the Accessories, Watch, Jewellery sector. This brand is steeped with heritage but still pride themselves on innovation & design in the market...