Student Support Administrator

3 weeks ago

London, United Kingdom Eden Brown Synergy Full time

Student Support Administrator (College)

Start date - ASAP

Morden, South London

Pay rate - £11.54 - £13ph depending on experience

Eden Brown Education are working with a leading Further Education College based in South London to recruit Student Support Administrator on a full-time hours & temp contract. Please note, DBS on Update service is a must

The Student Support Administrator will provide responsive information and holistic, flexible support in the Student Support Centre, student communal areas and at other sites where appropriate. The post holder will act as a key triage point of referral in the Centre to ensure students are supported and signposted in a timely and appropriate manner. They will work in close liaison with Student Support Advisers, Student Engagement Workers, the Service Head, students, staff, parents/carers and external partners to support vulnerable students in achieving their full potential. The Student Support Service delivers a range of enrichment and tutorial activities as part of study programmes. The post holder will be required to support the team in the co-ordination and delivery of this work in addition to the provision of Support Centre services.

Main Purposes and Responsibilities:
The main activities, duties and responsibilities of the post are set out below. This description is intended to give a framework rather than to set limits. Further Education Colleges are required to respond to rapid change and a re-evaluation of duties may be required from time to time, in consultation with the post holder.
- Be the first point of contact for students, staff and external stakeholders in the Support Centre and provide accurate, responsive information and support to students accessing the Centre, signposting to internal or external services or scheduling appointments within the department as required.
- Ensure Student Support Centre information and resources are current and well stocked and displayed in a way that is appealing and easily accessible to all stakeholders, to include paper and online resource updates i.e. Moodle, website, intranet, plasma, noticeboards.
- Ensure all College meal, kit, trip, work experience and equipment requests/loans are processed, logged and allocated appropriately in liaison with staff from the canteen, curriculum and central payments teams.
- To ensure the smooth running of the service offices, to include organising filing systems (electronic & paper), ordering equipment/activity supplies, establishing basic inventory systems and organising maintenance in liaison with IT/Site Services.
- Process and maintain all service cash/emergency welfare fund requests, purchase orders and journal transfers as required in liaison with finance and external suppliers.
- Maintain, collate and compile accurate records of information for reports relating to learners and provide data in order to monitor trends in student progress, achievement and outcomes
- Support and assist with all service marketing, promotion and distribution of materials e.g. producing letters, mailshots, photocopying, posters, leaflets, bulletins etc.
- Support the service in the planning and delivery of enrichment events, students' union or any other Service activity as required including scheduling, organisation of bookings, venues, equipment and hospitality and minute taking.
- Be a proactive ambassador for the Support Service, promoting and raising awareness of financial support and all other aspects of the service that students are eligible for to Tutors and other relevant stakeholders.

General Duties
- The post holder will assist with or undertake the following:

- To keep up-to-date with QA initiatives and to develop and meet service standards for the area of work.
- To participate in the Professional Development Programme and undertake training as required including all relevant areas of technology.
- To propose any ideas which may help to promote and extend the Groups reputation and efficient running of the Group.
- To work safely, consider the safety of others and work within the guidelines stated in the Group Health and Safety Policy
- To be available to assist in enrolment and other procedures, which may require occasional evening and weekend work.
- Work flexibly, which may include evenings, open days, parents evenings and possibly weekends.
- Undertake other duties as may be required by the Group Leadership Team or their representatives, in order to ensure the efficient functioning of the Group.

Eden Brown Synergy is an equal opportunities employer.

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