Placement Administrator

1 month ago

London, United Kingdom University of East London Full time

**University of East London**

We’re the University of East London (UEL) founded in 1898 and proud to change lives through education. Our goal is to advance industry 5.0 careers-first education and provide a clear path to the jobs and opportunities of the future. We’re committed to driving diversity in the 5.0 talent pipeline, working in partnership to promote talent wherever it is found and creating a balanced, inclusive, and green future.

But we can't achieve this goal alone. We need forward-thinking, innovative, and curious individuals like you to join our community and help us craft our future. As part of our team, you'll have the opportunity to work with a diverse range of people who share your passion for creating positive change. We’re an inclusive and welcoming community that is constantly moving forward, never satisfied with the status quo.

**About Us**

The Careers and Student Enterprise Service is the academic, career and employability nucleus of the University of East London. The goal of the Service is to support every student to achieve academically, gain the skills for the 21st century workforce, and build direct pathways to employment. The Service’s mindset has innovation and creativity at its core. To improve progression, retention and graduate outcomes, the Service utilises cutting edge technology and research, which has shown impact on our students’ satisfaction, behaviour and outcomes.

This role is based in the Careers and Student Enterprise Service which is the career, employability and enterprise nucleus of the University of East London. The goal of the Service is to support every student to achieve career success, gain the skills for the 21st century workforce, and build direct pathways to employment. The Service’s mindset has innovation and creativity at its core. In order to improve progression, retention and graduate outcomes, the Service utilises innovative careers tools and resources, which has shown impact on our students’ satisfaction, behaviour and outcomes. This is a one-of-a-kind department with highly motivated staff providing a quality service to students and alumni.

**About the Job**

As first point of contact for all resident the post holder must always provide a high standard of customer care, respond effectively to a broad range of UEL Halls of Residence related enquiries and provide administrative support to the Residential Life Office.

The postholder will work on delivering an excellent, effective and customer focused experience for our 1169 student residents in the Halls of Residence, which requires administrative skills and attention to detail. Working alongside colleagues within the team and the wider University, the postholder must ensure a high level of service is provided.

**About You**

Educated to a degree level or equivalent experience, you will have experience in a customer-facing role. You should have strong customer service, communication, IT and administrative skills. You are expected to be flexible to respond to the needs of the Residential Life team and stakeholders depending on changing client requirements and the priorities of the team and are required to work regular weekends.

**Benefits Package**

Here at UEL we understand it’s about more than just a salary. It’s about the entire package on offer along with our outstanding work environment and inclusive culture. We know the market rates for this vacancy and will offer a genuinely competitive salary DOE.

We care deeply about your wellbeing and our benefits includes: 20% pension (4% from you, 16% from us), 25 days holiday (plus 3 days over Christmas) plus bank holidays, hybrid working for most positions, and we’re always open to consider flexible working arrangements. We have a shared success bonus of £4,250 pa, subsidised gym membership, 3 times base salary life assurance, a cashback healthcare scheme and wide variety of other generous benefits including discounts on; Apple and Samsung products, holidays, clothing, fitness, lifestyle, dining out and weekly shopping.

**Equal Opportunities**

UEL is an inclusive equal opportunities employer and are proud of our Equality, Diversity and Inclusivity achievements, including: zero gender pay gap, members of Stonewall and have won Athena Swan awards. We expect all employees of UEL to accept our EDI policy and will not tolerate discrimination in any form.

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