Customer Service Administration

1 month ago


Cardiff, United Kingdom Search Consultancy Full time

Customer Service Administrator
Cardiff/Hybrid
£20,319-£22,000 plus amazing benefits
Fantastic opportunity to work a hybrid working model working from home for half of the week and for the remainder within a brand new office based in Cardiff City Centre. The company is established but this is a brand new site.
You would be part of providing exceptional Customer Support to a new lending Centre. You will be given full supported training onsite for two weeks and once the training has been completed you will be responsible for managing all customer queries, processesand procedures relating to their existing loan. This will involve liaising with external Third parties in addition to internal departments.
The role is Hybrid and will be partially based from home through the week. The hours of work are 37.5 per week, between the hours of Monday - Friday 8am - 8pm and Saturday 9am - 1pm on rotation.
What we are looking for
- Effective communication skills
- Confident in speaking to customers with inbound and outbound calls
- Articulate with the ability to interact with people at all levels
- Ability to overcome objections and problem solve
- Flexible and motivated
- Detail orientated with the ability to work methodically
- Able to prioritise tasks and workload to meet tight deadlines in a frequently changing environment
Core Duties and Responsibilities
- Respond to all enquiries, received by multiple channels to include telephone and writing
- Ensure accurate figures are provided and communicated with the customer in a timely manner
- Ensure timely correspondence with the third parties involved
- Update the case management system with clear and accurate notes
- Ensure compliance with all statutory and regulatory requirements with particular emphasis on treating customers fairly
What's in it for you
- Hybrid working
- Shift patterns various between 8am-8pm Monday to Friday and some Saturdays 9am to 1pm(Work from home)
- Founder member of the team and able to help shape things
- Brand new premises with City Centre location
- 36 days holiday including bank holidays
- Option to purchase/sell holidays
- Life Assurance
- Flexible Benefits
- Matched pension scheme
- No bank holidays
If this sounds like something you would like to be part of then we would love to hear from you.



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