Customer Service Administrator

3 weeks ago

Cardiff, United Kingdom Page Personnel Finance Full time

Customer Service Administrator - Remote/Cardiff - £28,000 to £35,000.

This is predominantly a remote position where you are required to work in Cardiff once per week.

**Client Details**

The organisation has sites in Hong Kong, USA and soon to be in Cardiff. They supply a unique hygiene product and have customers across UK, Americas and Asia.

Current headcount of the organisation globally is circa.30 and this is growing.

Why should you join this company?

-Greater responsibility and opportunity for advancement: In a small organisation, there are often fewer layers of management and fewer employees overall. This can mean that employees have more responsibility and the opportunity to take on a wider range oftasks and projects. As the organisation grows, there may be even more opportunities for advancement as new positions are created.
- Flexibility and autonomy: Working remotely for a small, growing international organisation can offer a high degree of flexibility and autonomy. Employees may have the freedom to set their own schedules and work from a location that is convenient for them.
- Collaborative culture: Small organisations often have a close-knit, collaborative culture where employees are able to work closely with one another and have a greater sense of ownership over their work.
- Opportunity to make a real impact: In a small organisation, the contributions of individual employees can have a greater impact on the overall success of the organisation. This can be a rewarding and fulfilling experience for those who are looking to makea real difference in their work.
- Variety of experiences: Working for a small, growing international organisation can provide a diverse range of experiences and the opportunity to work with a variety of people from different cultures and backgrounds.

**Description**

**Responsibilities**:

- Manage SAP Business One for customer transactions in EMEA.
- Review sales forecasts to identify purchases and stock needs in SAP.
- Assist in monitoring stock levels and make plans for buying, entering work orders, or transferring product from another location as appropriate and as guided by SAP.
- Forge and maintain relationships with Customers to provide excellent customer service.
- Work internally and externally to resolve price, quality, delivery, or invoice issues.
- Assist in providing quotes to the sales team.
- Work closely with others in the procurement and finance functions.
- Create Sales orders
- Create month end reports
- Provide support for sales team and issues acceptance of Sales order based on stock levels and expected receipt dates of goods
- Ensure compliance to company guidelines, policies, and procedures.
- Generate Required shipping documentation (Invoice, Packing List, C of C, C of O etc)
- Work with Flexport platform for customer shipments and Customer transport departments to ensure orders are dispatched.

**Profile**
- Background in manufacturing or logistics environment
- Understanding of end to end supply chain and flow of goods
- Excellent customer service skills

**Job Offer**
- The chance to be a part of a fast-growing company with a strong trajectory for success
- The autonomy to manage and optimise the supply chain process
- Competitive salary(£28,000 to £35,000)
- Work from home / remote working - Cardiff once per week

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