Administration Assistant

3 weeks ago


Walsall, United Kingdom Walsall Healthcare NHS Trust Full time

Great opportunity for Administration Assistant working within the Chiropody/Podiatry department,To provide efficient, effective and comprehensive administrative support to an assigned team of higher level administrative staff, clinical staff and/or manager(s) in a clinical environment.To maintain Walsall Healthcare NHS Trust Standards in all aspects of the job.
- Plan, organise and prioritise own workload, while accepting direction and delegation from higher level administrative staff, clinical staff and managers
- Record and report all relevant information as appropriate
- Receive and provide routine information to inform and support work colleagues, clinicians, other departments, patients and clients as appropriate to the job.
- Exercise good judgement, tact and discretion when dealing with patient inquiries, providing a basic identification of needs within the scope of the job and providing non clinical advice to patients and relatives about admissions and appointments as authorised by the clinical team and team leaders.
- Request necessary items, information or services from other departments.
- Respond promptly and appropriately to all external and internal telephone queries.
- Provide clerical support as required and/or as assigned

We provide high quality, friendly and effective community health services from multiple sites covering Walsall. Our multidisciplinary services include rapid response and homebased care, so that those with long term conditions and the frail elderly can remain in their own homes.

We are recommended by colleagues as a place to work which is supported by the trusts values to work as part of a team, being respectful, compassionate and professional. We are committed to investing in our workforce

Respond to routine external and internal telephone queries from clients, carers/relatives, members of the general public and multi-agency professional staff giving appropriate non-clinical advice.

Please refer to the Job Description for more detail information



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