Customer Service

6 months ago


Newry, United Kingdom Environmental Products & Services Full time

As a member of the Customer Service Team, you will be the frontline ambassador, responsible for interacting with customers to address inquiries, resolve issues, and ensure a positive overall experience.

**Responsibilities and Duties**
- Assist the management of Field Service Technicians
- Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies.
- Invoicing.
- Dispatching Parts.
- Maintain KPI’s with Customer Satisfaction Surveys and promote good relations with all customers.
- Promote maintenance contracts and all other sales by the company.
- Use of the CLIK (Field Service Software) and Fishbowl (Stock Inventory Software) electronic platforms. Training will be provided.

**Qualifications and Skills**
- Excellent interpersonal skills
- Good telephone manner
- IT Literate
- Excellent attention to detail
- Office management
- Phone extrovert.
- Time management.

**Benefits**
- Private Health Insurance for the successful applicant, his/her Partner, and children (up to the age of 25) after a 9-month qualifying period.
- Death in Service Life Insurance after the qualifying period.
- 30 Days Paid Holidays p.a.
- NEST Pension scheme.

**Salary**: £23,000.00-£30,000.00 per year

**Benefits**:

- Free parking
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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