Customer Service Supervisor
6 months ago
Hi We’re Kukoon and we are revolutionising the rug industry We are the largest independent online rug retailer in the UK and Ireland and we have a fantastic opportunity to join our tribe
We are looking to hire a **Customer Service Supervisor** to take responsibility for delivering exceptional customer service from our **HQ in Carnbane, Newry, **to our customers across the UK, Ireland and beyond.
**The Role**
Our **Customer Service Supervisor** will play a collaborative role in growing, shaping and implementing high standards and processes to shape behaviours to accomplish desired results.
**A day in the life of a Customer Service Supervisor**:
- Resolve product or service queries by clarifying the customer’s request, determining the cause of their concern, selecting and explaining the best solution to achieve the desired result, expediting correction or adjustment, and following up to ensure a satisfactory resolution.
- Develop and improve upon clear cut working parameters to provide the best customer service and query resolutions possible
- Work closely with the Operations Team, Logistics, Dispatch & Inventory to address any customer complaints and queries.
- Work closely with the Sales Channel owners and Product development team, informing them of any trending quality or listing issues to action.
- Training staff in areas of customer service and company policies.
- Monitoring and authenticating returns, exchanges & refunds.
- Have fun within a positive, vibrant workplace whilst being the best at what you do
**We’d love to meet someone with..**
- 2+ years work experience within a similar position.
- A natural passion for developing, supporting others and achieving results.
- A genuine empathy and unrivalled ability to listen and comprehend varying queries.
- A drive to continually improve CS processes and customer experiences - we love our customers, can you tell?
- Strong people skills, proficient computer skills and excellent phone etiquette.
- The ability to stay calm, organised, polite, and efficient under pressure.
- Outstanding communication skills, both verbal and written.
- A positive attitude who demonstrates pride in their work and has the energy to match.
**What’s in it for you?**
- Generous salary, bonus and pension matching
- Free Parking
- Joining the UK’s top online interiors companies, with aspirations to be the name you think of when you think of rugs
- Annual leave that increases with length of service
- Huge staff discount - and I mean HUGE
- Great culture and fun social activities through our Kukoon Konnects Club
**We are Kukooners**
We're one big tribe of misfits who thrive on collaboration but what makes us unique is our individual differences. We've created a culture of belonging and we celebrate the diversity our Kukooners add to our teams. We encourage authenticity, different views and new ideas to enable us to create a brand and products that our customers enjoy and love.
**Job Types**: Full-time, Permanent
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Additional leave
- Casual dress
- Company events
- Company pension
- Employee discount
- Enhanced maternity leave
- Free parking
- On-site parking
- Sabbatical
- Store discount
Schedule:
- Monday to Friday
Work Location: In person
-
Supervisor
6 months ago
Newry, United Kingdom Max Casino - Newry Full time_MAX CASINO - NEWRY_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 - 44 hours_ - Rate per hour: £12_ - Paid Weekly - 4 week Rota_ - This is a fully flexible role, shifts are days, nights, weekdays and weekends._ - **The Company**_ - We offer the Ultimate Casino Experience in Newry, Donegal & Coleraine_ -...
-
Supervisor
7 months ago
Newry, United Kingdom Max Casino - Newry Full time_MAX CASINO - NEWRY_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 - 44 hours_ - Rate per hour: £12_ - Paid Weekly - 4 week Rota_ - This is a fully flexible role, shifts are days, nights, weekdays and weekends._ - **The Company**_ - We offer the Ultimate Casino Experience in Newry, Donegal & Coleraine_ -...
-
Supervisor
6 months ago
Newry, United Kingdom Max Casino - Newry Full time_MAX CASINO - NEWRY_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 - 44 hours ( 3 -4 shifts per week)_ - Rate per hour: £12_ - Paid Weekly_ - 4 week Rota so you can plan your days off_ - This is a fully flexible role, shifts are days, nights, weekdays and weekends._ - **The Company**_ - We offer the...
-
Supervisor
6 months ago
Newry, United Kingdom Max Casino - Newry Full time_MAX CASINO - NEWRY_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 - 44 hours ( 3 -4 shifts per week)_ - Rate per hour: £12_ - Paid Weekly_ - 4 week Rota so you can plan your days off_ - This is a fully flexible role, shifts are days, nights, weekdays and weekends._ - **The Company**_ - We offer the...
-
Supervisor
7 months ago
Newry, United Kingdom Max Casino - Newry Full time_MAX CASINO - NEWRY_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 - 44 hours ( 3 -4 shifts per week)_ - Rate per hour: £12_ - Paid Weekly - 4 week Rota_ - This is a fully flexible role, shifts are days, nights, weekdays and weekends._ - **The Company**_ - We offer the Ultimate Casino Experience in...
-
Supervisor
7 months ago
Newry, United Kingdom Max Casino - Newry Full time_MAX CASINO - NEWRY_ - **The Company**_ - We offer the Ultimate Casino Experience in Newry, Donegal & Coleraine_ - Facebook: “Max Sports Gaming Centre"_ - **Job Title: Team Leader / Supervisor**_ - Full time 33 - 44 hours ( 3 -4 shifts per week)_ - Rate per hour: £12_ - Paid Weekly_ - 4 week Rota so you can plan your days off_ - This is a fully flexible...
-
Supervisor - Newry
2 months ago
Newry, United Kingdom Iceland Foods Full timeSupervisor - NewryIs your career ‘On Ice’? Unfreeze Your Potential With Iceland! A successful, growing, award winning business renowned for ‘keeping it simple’; we are looking for outstanding Supervisors who will support their Store Manager in the daily operation of the store, with pace, energy and enthusiasm. Key to the role of a Supervisor is...
-
Retail Supervisor
6 months ago
Newry, United Kingdom Kukoon Rugs Full timeKukoon began when the dynamic brother / sister duo Paul and Clare - continued in their fathers footsteps, turning his rug market dreams into a thriving wonderland, revolutionising the rug industry. Are you an interior enthusiast and would you like to be part of an exciting journey as we embark on significant growth, one comfy step at a time? We are super...
-
Floor Supervisor
6 months ago
Newry, United Kingdom BM Stores Full time**We are currently recruiting for a Floor Supervisor to join our team **in Damolly Retail Park, Newry!** **This is a permanent, part time role **and will require the flexibility to work shifts in the daytime, evenings and at weekends.** **As a Floor Supervisor, you will support the Floor Manager **in ensuring that our team delivers the best store standards...
-
Supervisor
6 months ago
Newry, United Kingdom Muffin Break Full timeAre you energetic, love a challenge and have a passion for leading and managing a team? We are looking for a Supervisor looking for career progression who can be accountable for the operational performance of their shop. **Benefits**: - Competitive salary - Working with a fun and friendly team. - Full training will be given - Able to hire and train your...
-
Customer Service
6 months ago
Newry, United Kingdom Environmental Products & Services Full timeAs a member of the Customer Service Team, you will be the frontline ambassador, responsible for interacting with customers to address inquiries, resolve issues, and ensure a positive overall experience. **Responsibilities and Duties** - Assist the management of Field Service Technicians - Assist with the planning of all calls for servicing, maintenance,...
-
Senior Supervisor
7 months ago
Newry, United Kingdom Iceland Full time**Is your career ‘On Ice’?** **Unfreeze Your Potential With Iceland!** A successful, growing**, **award winning business renowned for ‘keeping it simple’; we are looking for outstanding Deputy Managers (our terminology for Senior Supervisors) who will support their Store Manager in leading and inspiring their team with speed, energy and...
-
Customer Service
6 months ago
Newry, United Kingdom Environmental Products & Services Full timeJob Description: Key Responsibilities: - Assist the management of Field Service Technicians - Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies. - Invoicing. - Dispatching Parts. - Maintain KPI’s with Customer Satisfaction Surveys and promote good relations with all customers. - Promote maintenance...
-
Customer Service
7 months ago
Newry, United Kingdom Environmental Products & Services Full timeJob Description: Key Responsibilities: - Assist the management of Field Service Technicians - Assist with the planning of all calls for servicing, maintenance, installations, and reactive emergencies. - Invoicing. - Dispatching Parts. - Maintain KPI’s with Customer Satisfaction Surveys and promote good relations with all customers. - Promote maintenance...
-
Charity Store Supervisor Position in Belfast
2 days ago
Newry, United Kingdom USPCA Full timeAbout the Role:Join our team as a Charity Store Supervisor and play a key role in the success of our new store in Belfast. As a supervisor, you will be responsible for managing the day-to-day operations of the store, including stock management, customer service, and cash handling. You will also work closely with our Charity Stores Manager to achieve sales...
-
Store Operations Supervisor
4 days ago
Newry, United Kingdom ENGINEERINGUK Full timeJob Summary:Are you looking for a challenging and rewarding role in retail? Do you have excellent leadership skills and a passion for delivering exceptional customer service? We are seeking an experienced Store Operations Supervisor to join our team at Tesco. In this role, you will be responsible for overseeing daily store activities, managing inventory, and...
-
Customer Service
6 months ago
Newry, United Kingdom Environmental Products & Services Full time**Responsibilities and Duties** - Assist the management of Field Service Technicians - Assist with the planning of all calls for servicing, maintenance, installations and reactive emergencies. - Invoicing. - Parts Dispatch. - Maintain KPI’s with Customer Satisfaction Surveys and promote good relations with all customers. - Promote maintenance contracts and...
-
Supervisor
6 months ago
Newry, United Kingdom Synge & Byrne Full timeWe need a passionate person with supervisory experience in the hospitality sector and a love for people, food, & coffee to join us in our store in the beautiful **Kilbroney Forest Park, **just outside Newry. You'll be working in fast paced and fun environment with some of our best barista's, bakers, cooks and team members. As part of a larger group, Synge &...
-
Supervisor of Charity Outlet
4 weeks ago
Newry, United Kingdom USPCA Full timeCompany Overview:The USPCA is a leading animal welfare charity based in Northern Ireland. Our mission is to protect animals and promote their welfare through education, advocacy, and direct action. We are committed to providing high-quality services to animals and their owners, including animal rescue, rehoming, and support services.Salary:£25,000 -...
-
Charity Retail Supervisor
4 weeks ago
Newry, United Kingdom USPCA Full timeJob Description:We are currently seeking a highly motivated and experienced Charity Retail Supervisor to join our team at the USPCA Charity Store in Belfast. The successful candidate will be responsible for managing the day-to-day operations of the store and ensuring it runs smoothly and efficiently.Key Responsibilities:* Supervise and manage a team of...