Customer Service Representative

1 week ago


Horley, United Kingdom Alternative Airlines Full time

About us:
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us

**Are you looking for a new opportunity for 2024?** Well look no further We have a training course starting on the 25th March 2024, and it will be 4-6 weeks of dedicated in house training, learning all our systems, and processes. What a perfect way to start a brand new year These are brand new positions as we are extending our opening hours.

What is required from the customer service agent?
- Using our in house systems and Amadeus GDS to process change
- Working hard to ensure a high level of customer satisfaction to retain customers
- We want to be the BEST online travel agency out there and you can help on our mission
- Flexible to work over a seven day period, including evenings and weekends
- Flexible working arrangements with a hybrid model of office and working from home

**Required Skills**:

- Someone who has the passion for customer service and helping our customers regarding their bookings
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
- Preferable experience within the travel industry

Why work with us?

Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:

- We understand the importance of having a good work life balance.
- We are multiple small teams working together to reach our mission.
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly.

Benefits & Perks:

- Flexible Working - we allow our people to choose where they work best
- Highly competitive salary which is regularly reviewed
- Social events throughout the year
- Plenty of holiday

If the above hasn’t already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working for Alternative Airlines:

- Up to 13 weeks fully paid baby leave, which is available to all employees of

Alternative Airlines, regardless of gender or family circumstances.
- Flight credits of up to £1,000 per year based on length of service
- 2 extra wellness holidays per year focusing on employee wellness
- Enjoy a 2-week paid sabbatical for every 5 years of service

Why work with us?
Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:

- We understand the importance of having a good work-life balance
- A focus on personal progression and development
- Opportunity to join an innovative and talented team
- Influence the next stage of growth of a dynamic and ambitious company

Great Place to Work 2022-23: Alternative Airlines is officially certified as a Great Place to Work 2022-23. This certification was independently awarded by Great Place to
Work® after they conducted an employee survey that showed:

- 97% of employees agree that Alternative Airlines is a great place to work
- 97% of employees agree that they’re treated as a full member regardless of their position
- 100% of employees agree that they’re made to feel welcome when joining

Alternative Airlines

Expected start date: 27/02/2024

Schedule:

- 10 hour shift

Work Location: In person

Expected start date: 25/03/2024



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