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Customer Service Representative
4 months ago
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us
**Are you looking for a new opportunity for 2024?**
**Well look no further We have a training course starting on the 25th February, and it will be 4-6 weeks of dedicated in house training, learning all our systems, and processes. What a perfect way to start a brand new year These are brand new positions as we are extending our opening hours. The shifts are rotational on 0900-1930, 1030-2100 and 1330-Midnight, 4 days on, 4 days off on a rotational basis.**
What is required from the customer service agent?
- Using our in house systems and Amadeus GDS to process change
- Working hard to ensure a high level of customer satisfaction to retain customers
- We want to be the BEST online travel agency out there and you can help on our mission
- Flexible to work over a seven day period, including evenings and weekends
- Flexible working arrangements with a hybrid model of office and working from home
**Required Skills**:
- Someone who has the passion for customer service and helping our customers regarding their bookings
- Highly organised, proactive, able to manage multiple priorities and meet deadlines
- Preferable experience within the travel industry
Why work with us?
Our people matter, they are what drives our success. Therefore we have created a culture where we put our people first:
- We understand the importance of having a good work life balance.
- We are multiple small teams working together to reach our mission.
- We challenge ourselves daily, and move at pace
- We try new things, make decisions on them quickly.
**Benefits**:
If the above hasn’t already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working Alternative Airlines:
- Flight credits of up to £1000 per year based on length of service
- 2 extra wellness holidays per year focusing on employee wellness
- Enjoy a 2 week paid sabbatical for every 5 years of service
**Great Place to Work 2022-23**
Alternative Airlines is officially certified as a Great Place to Work 2022-23. This certification was independently awarded by Great Place to Work® after they conducted an employee survey that showed:
- 97% of employees agree that Alternative Airlines is a great place to work
- 97% of employees agree that they’re treated as a full member regardless of their position
- 100% of employees agree that they’re made to feel welcome when joining Alternative Airlines
**Benefits**:
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
