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Customer Service Representative

2 months ago

Horley, Surrey, United Kingdom FatFace Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Store Crew member at Gatwick Airport. As the face of our business, you will be responsible for providing exceptional service to our customers, ensuring they have a memorable experience with us.

Key Responsibilities
  • Greet and thank customers in a warm and friendly manner, ensuring they have a positive experience with us.
  • Provide exceptional service at all times, utilizing your knowledge to help customers find the best products to suit their needs.
  • Efficiently process sales, orders, and refunds at the tills, while maintaining a high level of customer satisfaction.
  • Process deliveries and help get new stock onto the shop floor, ensuring a seamless customer experience.
  • Maintain a clean and tidy store environment, adhering to company standards.
  • Stay up-to-date with company activity and promotions, ensuring you can effectively communicate this to customers.
  • Support floor moves, sale set-ups, and launches, demonstrating your ability to adapt to changing situations.
  • Adhere to all company policies and procedures, including GDPR guidelines.
Requirements
  • Excellent customer service skills, with a passion for delivering exceptional experiences.
  • Ability to work productively in a high-pressure environment, maintaining a positive attitude and enthusiasm for the FatFace brand.
  • Confidence in taking the initiative and working under own direction at times, demonstrating your ability to work independently.
  • Team player with excellent interpersonal and communication skills, able to build strong relationships with colleagues and customers alike.
  • Ability to enhance relationships with customers through the use of humour and tailoring your approach for each individual interaction.
  • Proactive approach to delivering on operational standards, maintaining expected requirements across all core components.
What We Offer
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform offering amazing discounts, home workouts, wellbeing content, and more.
  • THRIVE, our learning management system, providing access to thousands of pieces of learning.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support around the clock.
  • Sick pay allowances.
  • Sabbatical leave in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.