Customer Service Representative

2 weeks ago


Horley, Surrey, United Kingdom Alternative Airlines Full time

About us:
Alternative Airlines is a fast growing Online Travel Agent, and our ongoing mission is to empower anyone in the world to book a flight easily, and every booking and every customer counts to us

Are you looking for a new opportunity for 2024? Well look no further We have a training course starting on the 17th June 2024, and it will be 4-6 weeks of dedicated in house training, learning all our systems, and processes. These are brand new positions as we are extending our opening hours until Midnight, the role will be working from our offices in Horley.

What is required from the customer service agent?

  • Using our in house systems and Amadeus GDS to process change
  • Working hard to ensure a high level of customer satisfaction to retain customers
  • We want to be the BEST online travel agency out there and you can help on our mission
  • Flexible to work over a seven day period, including evenings and weekends
  • Flexible working arrangements with a hybrid model of office and working from home

Required Skills:

  • Someone who has the passion for customer service and helping our customers regarding their bookings
  • Highly organised, proactive, able to manage multiple priorities and meet deadlines
  • Preferable experience within the travel industry
Why work with us?

Our people matter, they are what drives our success.

Therefore we have created a culture where we put our people first:

  • We understand the importance of having a good work life balance.
  • We are multiple small teams working together to reach our mission.
  • We challenge ourselves daily, and move at pace
  • We try new things, make decisions on them quickly.

Benefits & Perks:

  • Flexible Working we allow our people to choose where they work best
  • Highly competitive salary which is regularly reviewed
  • Social events throughout the year
  • Plenty of holiday
If the above hasn't already told you that Alternative Airlines is a great place to work then, we also have some amazing benefits when working for Alternative Airlines:

  • Up to 13 weeks fully paid baby leave, which is available to all employees of
Alternative Airlines, regardless of gender or family circumstances.

  • Flight credits of up to £1,000 per year based on length of service
  • 2 extra wellness holidays per year focusing on employee wellness
  • Enjoy a 2week paid sabbatical for every 5 years of service
Why work with us?
Our people matter, they are what drives our success.

Therefore we have created a culture where we put our people first:

  • We understand the importance of having a good worklife balance
  • A focus on personal progression and development
  • Opportunity to join an innovative and talented team
  • Influence the next stage of growth of a dynamic and ambitious company

Great Place to Work :
Alternative Airlines is officially certified as a Great Place to Work This certification was independently awarded by Great Place to
Work after they conducted an employee survey that showed:

  • 97% of employees agree that Alternative Airlines is a great place to work
  • 97% of employees agree that they're treated as a full member regardless of their position
  • 100% of employees agree that they're made to feel welcome when joining
Alternative Airlines

Expected start date: 27/02/2024

Pay:
From £22,000.00 per year

Schedule:

  • 10 hour shift

Work Location:
In person

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