Inbound Customer Advisor

2 weeks ago


Liverpool, United Kingdom RECRUIT RIGHT Full time

Our client is a leading insurance provider with a reputation for delivering excellent customer service. We are currently seeking a skilled and motivated Inbound Customer Advisor to join their Customer Service / Claims department.

As an Inbound Customer Advisor, you will be responsible for handling a high volume of incoming calls from policyholders who are making claims. You will be the first point of contact for customers, and your role will be to provide a professional, friendly, and efficient service. You will need to have excellent communication skills, be empathetic, and have a high level of attention to detail.

**Key Responsibilities for Inbound Customer Advisor**:

- Answering a high volume of incoming calls from policyholders who are making claims.
- Providing a professional, friendly, and efficient service to customers.
- Gathering all relevant information from customers to support their claim.
- Updating database with accurate information.
- Liaising with other departments and third-party providers to ensure a smooth claims process.
- Escalating complex claims to the appropriate team members.
- Identifying opportunities to improve processes and procedures.

**Qualifications and Experience for Inbound Customer Advisor**:

- Previous experience in a customer service role, preferably in a call center environment.
- Excellent verbal communication skills.
- Strong attention to detail.
- Empathy and the ability to build rapport with customers.
- Ability to work well in a team environment.
- Proficient in the use of computer systems and databases.

**Benefits**:

- Opportunities for career development and progression.
- Supportive and inclusive working environment.
- Training and development opportunities.

If you are a customer-focused individual with excellent communication skills and a passion for delivering exceptional service, then we would love to hear from you. Please submit your CV and ask for Sha

**Job Types**: Full-time, Permanent

**Salary**: £19,048.00-£20,120.00 per year

**Benefits**:

- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: One location

Reference ID: Sha ICS



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