Nights Customer Advisor
3 weeks ago
**Salary: £19,000 plus annual unsociable hours allowance (£3,000)**
**Hours: 42 hours per week, 4 shifts on 4 shifts off**
**Job Purpose**:
As a night advisor you will be the first point of contact for customers who have been involved an incident with their vehicle. You will capture all relevant information efficiently and accurately, validating the customer’s policy and confirming indemnity. Using effective questioning techniques and/or investigations you will accurately assess liability offering customers all possible options.
**Key Duties and Responsibilities**:
- Take inbound calls from customers - validating cover assessing liability
- Collate data accurately and effectively
- Provide excellent customer experience
- Provide clear communication to customers and/or representatives
- Meet own targets and SLAs
- Liaise with external companies and internal departments in a timely and professional manner
- Resolve any issues avoiding complaints
- Adhere to company policies and procedures
- Drive own development
- Ensure customers and the business are kept safe through compliance to all procedural and regulatory legislation as required by FCA
- Take responsibility for your own actions
**Experience and Knowledge**:
- Previous experience working within a telephone-based customer service/contact centre environment
- Previous experience working in a nights position
- Professional approach
- Outstanding communication and customer service skills
- Strong written, oral and interpersonal skills
- Ability to work using own initiative within boundaries
- Ability to in work in a fast-paced environment
- Ability to work effectively with people across a wide range of levels and responsibilities
- Good IT/Keyboard skills
- Attention to detail
- Good team working skills
Job reference: INDP
**Job Types**: Full-time, Permanent
**Salary**: £19,000.00 per year
**Benefits**:
- Company pension
- Life insurance
Schedule:
- Night shift
**Experience**:
- customer service: 1 year (preferred)
- Night work: 1 year (preferred)
Work Location: One location
Reference ID: INDP
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