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band 4 System Administrator

7 months ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job summary**:
It's important that they have the ability to deal sensitively with confidential information and have a good understanding of the Data Protection Act.

Previous working within an NHS environment and experience of ESR is essential for this role.

**Main duties, tasks & skills required**:
Responsibilities include:

- Investigating enquiries from staff/customers/stakeholders as part of FinanceServiceDesk, providing advice, guidance and training as required to users.
- Providing effective administration of user accounts access
- Maintaining work structures, and conducting data cleanses to ensure data quality of the system in order to support trust reporting requirements.
- Logging, monitoring and investigating queries from an inbox in support of electronic HR forms.

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C GCSE LEVEL 9-4

Business Administration NVQ level 3 or equivalent experience in an Administrative environment

**Experience**:
**Essential**:
Experience of using ESR

Experience of working in the NHS

ECDL or equivalent experience in Microsoft Office

Experience of dealing with the Public/Customer service experience

Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving

Experience of dealing with the Public/Customer service experience

Good Organisational skills

Able to use own initiative and deal with the unpredictable

Able to work under pressure and to multi-task

Able to work to deadlines