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Band 4 Clinic Coordinator
3 months ago
**Job summary**:
We are offering 1x Band 4, Clinic Coordinator post to join our ophthalmology team at the Queen Elizabeth Hospital.
Ophthalmology is a busy department. We have over 20 consultants, working alongside their clinical and administrative teams to deliver care to patients both locally and nationwide. We are looking for an enthusiastic and hardworking individual to join our growing team of booking and clinic coordinators.
We are looking for someone who is a team player, has the desire to deliver a top quality service to the patients and consultants we work with, in line with our trust values and mission.
Having knowledge of any NHS service and RTT targets would also be an advantage
You will need to be organised and manage your time efficiently. Having the ability to prioritise your workload is essential whilst working within a busy team.
**Main duties, tasks & skills required**:
To provide day to day supervision to Administrators, coordinators and clerical officers and plan staff rota and cover as required
Transcribe formal minutes of meetings, case conferences as required
To organise case conferences, seminars, training events and travel arrangements and assume responsibility for the daily management of the diaries
To provide and receive complex information on a daily basis
To exercise initiative and judgement based on acquired knowledge and experience
To undertake validation of data and provide assurance
To provide a point of contact for stakeholders and service users ensuring that any language or other communication barriers are overcome.
Create databases to collect and monitor information to assist with the collection and provision of statistical data as required and the ability to extract, manipulate, analyse complex data sets and communicate them in an easy to understand manner
Provide reciprocal cover for Administration Team during annual leave and sickness absence
Receiving and dealing with telephone enquiries as appropriate
Input and look up data on Trust IT systems in accordance with Trust policy
Co-operate in the introduction of new technology and new working practices to ensure the smooth running of the department
**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.
Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.
UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.
**Job description**:
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
**Person specification**:
**Qualifications**:
**Essential**:
Good General Education (eg. GCSE English and Maths A-C) GCSE Level 9-4
Business Administration NVQ level 3 or equivalent experience in an administrative environment.
**Experience**:
**Essential**:
Experience of dealing with the Public/Customer service experience
Experience of working in a Secretarial/ Administrative role with a proven track record of problem solving
Experience of working with a range of Microsoft Office packages (eg. Word, Excel and Outlook)
Experience of using IT systems
Experience of working in Healthcare
Good Organisational skills
Able to use own initiative and deal with the unpredictable
Able to work under pressure and to multi-task
Able to work to deadline
**Disclosure and Barring Service Check**:
