Customer Services Administrator

5 months ago


Salisbury, United Kingdom Burlen Ltd Full time

_**KEY DUTIES**_
- To provide support to all members of the Customer Services Dept in respect of decisions regarding customer orders, questions and complaints.
- To liaise with Warehouse on matters relating to order processing, picking, declines and stock.
- To liaise with Accounts Department to ensure the correct assignment of funds onto customer accounts.
- To ensure customer scheduled orders are processed as required and on time. To close off any account balance discrepancies.
- To contact customers for payment when product is available.
- To manage Allocated Stock and reports.
- To run required daily reports.
- To manage the day to day postal problems, enquiries and cost.
- **OTHER DUTIES**_
- To assist within the Company on excessive workload.
- To assist other Departments at busy time.
- To advise of any unsafe working practices or faulty equipment.
- To abide to Company terms and conditions of employment.
- To manage Customers on hold.
- To manage Retail Pricing discrepancies.
- To manage Retail Pricing communication to customers
- **KEY PERFORMANCE INDICATORS**_
- To ensure all customer orders are processed same day.
- To ensure Allocated Stock report does not exceed agreed value.
- To ensure Aged Debtors report issues are closed off in an agreed time.
- Ensure pick notes and invoices are provided to the Warehouse Department at agreed times..

**Salary**: £23,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Health & wellbeing programme
- Life insurance
- On-site parking
- Store discount

Schedule:

- Monday to Friday

Work Location: In person



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