Office Administrator/customer Service
4 months ago
**About us**
AHS Ltd is a local plumbing and heating company. We are professional and agile.
Our work environment includes:
- Modern office setting, with great views
- Friendly team.
- Training provided.
**Duties**:
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner
- Maintain accurate customer records
- Analyse customer needs and make appropriate appointments, arranging any further action required
- Organise the engineers diaries efficiently
- Deal with the registrations of equipment and all associated paperwork
- Booking in training, updating the matrix and filing the certification
**Experience**:
- Previous experience in administrative / customer service role
- Proficient use and understanding of the Office Suite
- Strong communication skills with the ability to listen actively and empathise with customers
- Excellent problem-solving skills to address customer issues effectively
- Ability to work well in a fast-paced environment and handle multiple tasks simultaneously
We offer competitive compensation, including benefits such as paid time off, salary sacrifice, pension, free parking, training and opportunities for career growth. If you are a motivated individual with a passion for providing exceptional customer service, we would love to hear from you
Please submit your resume along with a cover letter highlighting your relevant experience.
**Salary**: £22,000.00-£27,000.00 per year
**Benefits**:
- Additional leave
- Company pension
- Free parking
- On-site parking
Schedule:
- Monday to Friday
- Overtime
Supplemental pay types:
- Loyalty bonus
- Yearly bonus
**Education**:
- GCSE or equivalent (preferred)
**Experience**:
- Administrative experience: 1 year (required)
Ability to Commute:
- Salisbury, SP4 6QX (required)
Work Location: In person
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