Customer Service Administrator
6 days ago
**Are you on the look out for a brand new Customer Service role?**
You may have worked within a retail or office based Customer Service role and be interested in working in a more technical role?
Or you could be a recent college or university leaver looking for your first taste of an office based Customer Service role?
Either way, if you want to join a close knit Customer Service/ Planning team who pride themselves on their level of service in a varied and fast paced Customer Service and Administration based role then this could be the role for you
**Job Title**: Customer Service Administrator
**Hours**: Full time role; 37.5 hours per week Monday to Friday (office based)
**Job Type**: Permanent
**Salary**: £20,000 - 21,500
**Location**: Salisbury
**Responsibilities**:
- Manage the planning for a team of Engineers across a specific territory
- Ensure the planning team cover the full national field service by supporting your planning colleagues
- Plan work from the Customer Service team by managing the work logged on the system and contacting customers to book in the work
- Ensure all work in planned in a timely manner
- Work to ensure Engineers are fully utilised and planned to their maximum availability
- Work with the depot and field management to ensure a smooth transition of work from Customer Service to the field
- Ensure the planning team are planning efficiently and that the jobs have clear instructions for work and equipment required
- Ensure any work not completed on a first visit is booked in with customers to return and complete
**Desirable**:
- Experience in planning engineers/transport/logistics
- Excellent communication skills
- The ability to liaise with customers and colleagues at all levels
- Strong attention to detail
- A strong work ethic and commitment to their team
- Flexibility within the team to assist and cover where needed
- The ability to work in a high pressure, but rewarding environment
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