Customer Service Representative

3 months ago

Salisbury, United Kingdom Diligenta Full time

**Salary**: From £22308-£22308

**Customer Service Representative**:
**Starting at £22,308 per year**

**Monday to Friday, flexible hours between 9am
- 5pm**

**37.5 hours per week**

**Salisbury, SP1 2BP**

Join our team as a Customer Service Representative in Salisbury and contribute to our commitment to delivering outstanding service to every customer. With numerous opportunities available due to our expanding operations, you'll benefit from a central location and flexible working hours without evening or weekend shifts, allowing for a healthy work-life balance. A successful Customer Service Representative at our location values compassion and empathy as they provide support to customers as well as advising members on policy details, resolving queries, and collaborating with financial advisors.

**Benefits**:

- We offer 23 days holiday (plus bank holidays)
- Eligibility for an annual discretionary bonus scheme
- Excellent employee wellbeing and assistance support programmes
- A contributory company pension scheme
- There are kitchenettes areas throughout our site, and we offer free hot drinks from our machines.
- Expansive employee discount site saving you money on anything from your weekly food shop, to holidays, electrical goods, and financial services.
- Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

**What we're looking for**:

- Passion for assisting individuals and delivering exceptional service.
- Previous experience in customer-focused sectors such as call centre operations, retail, hospitality, travel is highly regarded.
- Strong communication skills with a consistently positive attitude.

**About us**:
Here at Diligenta, we are proud to be the single largest provider of outsourced third-party administration services to the UK Life & Pensions market and today we service 7 clients and their 18 million customers. Our vision is to be the 'Customer Experience Partner' for our clients and our strategy is to differentiate ourselves in the market by being a truly technology led business with the support of our parent TCS. We impact peoples' lives every day, be it helping pay for a loved one's funeral or providing someone with their pension funds for a happy retirement.

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