Customer Service Representative
6 months ago
**Customer Service Representative - Salisbury - £25,000 - Full Time**
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Exciting opportunity for Customer Service Representatives to join a leading company within the financial services industry, who hold an excellent reputation in their field
**Main Duties to Include**:
- Answering telephone calls and responding to written communications
- Using clear and concise communication that is appropriate for the audience
- Ensuring company processes and procedures are understood and followed
- To be proactive and use your initiative to deliver good customer outcomes.
- Demonstrating empathy and understanding whilst still considering our regulatory responsibilities
- Developing good working relationships and rapport with customers, advisers and external third parties
- Maintaining company values and branding through all communications and interactions
- To identify and drive forward business improvements
- Taking accountability, if issues do arise, ensuring things are seen through to the end
- To take ownership of your development, embracing all opportunities to learn and grow
- Planning and managing your workload to deliver the required service standards and ensuring your team work effectively together
- Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared purpose
- Experience working within a customer service environment, ideally telephony and/or admin
- A strong team player who is approachable, helpful, and willing to go the extra mile
- Confidence to use your own initiative and problem-solving skills
- Ability to prioritise and remain flexible with conflicting work demands
- A willingness to try new things and embrace change
- A positive and professional attitude
- Ability to use Microsoft Office suite
**Key Facts About the Role**:
- Full time, permanent position
- Salary is £24,000 - £25,000
- Monday - Friday (no evening or weekend shifts that would impact on your family and social lives)
- Fully on-site at the Salisbury office
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