Customer Service Representative
3 weeks ago
We're seeking a Customer Service Executive to join our thriving Customer Service Centre. This role will involve handling eComms and phone calls from advisers and customers on our pension products, requiring strong communication and problem-solving skills.
Key Responsibilities
* Represent Nucleus in a professional manner, handling all phone calls and written correspondence to the highest standard.
* Develop good working relationships and rapport with customers, advisers, and external third parties.
* Identify opportunities to support and deliver resolutions to queries that are the best outcome for all parties concerned.
* Provide great customer service, demonstrating empathy and understanding while considering our regulatory requirements.
* Use clear and concise communication that is appropriate for the audience, ensuring relevant products and services are explained accurately.
A Little About You
We're looking for someone who is a strong team player, approachable, and willing to go the extra mile. You'll need to be confident in using your initiative and problem-solving skills, with the ability to prioritise and remain agile with conflicting work demands.
About Us
Nucleus is a purpose-driven company that aims to help make retirement more rewarding. We believe in being service-obsessed and providing an environment where you can fulfil your potential and do work that really matters. We're committed to inclusion and diversity, and we're passionate about creating a culture that is future-relevant and durable.
Benefits
We offer a generous blend of benefits, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives, and flexible working options. We're a company that really cares about inclusion and diversity, and we believe that it's a commercial imperative.
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