Customer Service Representative

3 weeks ago

Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time

About the Role

Nucleus Financial is seeking a Customer Service Executive to join our Customer Service Centre on a permanent basis. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products.

You will work as part of a tight-knit department to be the primary point of contact for Operations, showcasing our first-class service and giving our customers and advisers a positive experience to share with their friends and colleagues.

Utilising the systems and information available, as well as working with the Operational administration and Distributions teams, will be key in this role as we continue to provide an accurate, efficient and well-structured service.

This is an exciting and varied role with big scope to deliver key value to the organisation through our customers and advisers. Here are some of the activities you will get involved with as our Customer Service Executive:

  • Representing Nucleus Financial in a professional manner and handling all phone calls and written correspondence to the highest standard
  • Developing good working relationships and rapport with customers, advisers and external third parties
  • Building and maintaining relationships with other internal departments, understanding the value that each team brings toward our shared goals
  • Identifying how our Distribution colleagues can support and deliver resolutions to queries that are the best outcome for all parties concerned
  • Providing great customer service, demonstrating empathy and understanding whilst still considering our regulatory requirements and ensuring any actions are identified and appropriately raised
  • Going the extra mile; being an advocate for the customers and advisers
  • Using clear and concise communication that is appropriate for the audience, ensuring relevant products, services and charges are explained accurately
  • Liaising with our stakeholders and colleagues to support identified training and education opportunities
  • Accurately updating the call tagging software to reflect the nature and type of call
  • Working efficiently in an organised manner
  • Highlighting and sharing process improvement ideas with your colleagues and manager

Successful candidates will be required to attend a comprehensive induction programme.

About You

You will be a professional with a positive outlook, taking great pride in your ability to articulate complex information in a friendly and easily understandable way, both through conversation and written communication.

You will enjoy working within a fast-paced environment that gives you the opportunity to use your organisational and time management skills to multi-task within set deadlines.

At Nucleus Financial, we place high value in cultural contribution and growing our diversity of thought, over technical capability. We are looking for a team player who is approachable, helpful and willing to go the extra mile.

About Us

Our purpose at Nucleus Financial is to help make retirement more rewarding, with a vision to build the best retirement-focused platform in the UK. It is this purpose that drives everything we do.

We believe in you having your own chunk of responsibility and being trusted to make things happen.

Nucleus Financial's culture is something our people believe sets us apart from other places they've worked.

Inclusion and Diversity at Nucleus Financial

We really care about inclusion. For us, this is not a box-ticking thing, it's a commercial imperative. It isn't about being PC, it's about being future-relevant and durable.

We offer a generous blend of benefits for the things that really matter to our people, including pension, bonus, enhanced parental leave, paid time off for emergencies, health and wellbeing initiatives and flexible working options.

  • Customer Service Representative

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Sainsbury's Full time

    About the RoleWe are seeking a skilled and enthusiastic Customer Service Representative to join our team at Sainsbury's. As a key member of our store team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive shopping experience.Key Responsibilities:Provide excellent customer service and respond...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Dunelm Full time

    Job OverviewPay - £6.72 - £11.44 per hour.We are seeking a Sales Assistant to join our team in Salisbury. As a Sales Assistant, you will be the first point of call for customers, providing excellent customer service and ensuring they leave with exactly what they want.Key Responsibilities:Provide exceptional customer service, responding to customer queries...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our branch team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide excellent customer service, responding to...

  • Customer Service Representative

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time

    About the RoleWe're seeking a Customer Service Executive to join our thriving Customer Service Centre. This role will involve handling eComms and phone calls from advisers and customers on our pension products, requiring strong communication and problem-solving skills.Key Responsibilities* Represent Nucleus in a professional manner, handling all phone calls...

  • Customer Service Representative

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Dunelm Full time

    Job OverviewPay: £6.72 - £11.44 per hourDunelm is seeking a Sales Assistant to work in our store in Salisbury. The ideal candidate will be fully flexible and able to work a minimum of 8 hours per week, with at least one evening and a Saturday or Sunday shift.Key Responsibilities:Provide excellent customer service and interact with customers to ensure they...

  • Customer Service Representative

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our Driver Desk team at Arval BNP Paribas Group. As a key member of our team, you will be responsible for providing exceptional customer service to our drivers, handling a wide range of queries and requests in a timely and professional manner.Key ResponsibilitiesRespond to...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time

    About the RoleWe're seeking a skilled Customer Service Executive to join our Customer Service Centre on a permanent basis. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products.You'll work closely with our Operational administration and Distributions...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Nucleus Financial Full time

    About the RoleWe're seeking a Customer Service Executive to join our Customer Service Centre on a permanent basis. This varied role will be part of our critical front-line team, responsible for handling eComms and phone calls from advisers and customers on our pension products.You'll work as part of a tight-knit department to be the primary point of contact...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    About the RoleWe're Arval BNP Paribas Group, a global leader in vehicle leasing and the fourth largest leasing company in the UK. Our passion for Service, Sustainability, and Solutions is brought to life by each and every one of our people - who we call Journey Makers. Culturally, we're a friendly bunch - more human than corporate - and we serve a diverse...

  • Customer Service Representative

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and passionate individual to join our team as a Customer Service Representative in our Salisbury Extra store. As a key member of our team, you will be responsible for delivering exceptional customer service, ensuring that our customers have a great shopping experience.Key ResponsibilitiesProvide excellent customer...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Tesco Full time

    About the roleAs a Customer Service Representative at Tesco, you will be the face of our store, providing exceptional service to our customers.Key responsibilities- Provide a warm and welcoming experience for customers, ensuring they feel valued and appreciated.- Maintain a high level of product knowledge, being able to answer customer queries and provide...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a dedicated and enthusiastic Customer Service Representative to join our team at the Salisbury Extra store. As a key member of our retail team, you will be responsible for delivering exceptional customer service, ensuring a positive shopping experience for our customers.Key ResponsibilitiesProvide excellent customer service,...

  • Customer Service Representative

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom Tesco Full time

    About the RoleAs a Customer Service Representative at Tesco, you will play a vital role in delivering exceptional customer service and ensuring a seamless shopping experience for our customers. Your primary responsibility will be to serve customers with passion and pride, providing them with a warm and welcoming experience throughout their visit.Key...

  • Customer Service Representative

    3 weeks ago

    Salisbury, Wiltshire, United Kingdom Tesco Full time

    About the RoleWe are seeking a Customer Service Representative to join our team at the Salisbury Extra store. As a key member of our team, you will be responsible for delivering exceptional customer service, working collaboratively with colleagues to achieve sales targets, and maintaining a high level of store standards.Key ResponsibilitiesProvide excellent...

  • Field Service Representative

    2 weeks ago

    Salisbury, Wiltshire, United Kingdom Greenbean Full time

    Are you a motivated and customer-focused individual who enjoys working outdoors?At Greenbean, we're looking for a Field Service Representative to join our team. As a Field Service Representative, you'll play a key role in delivering exceptional customer service while collecting data from gas, electric, and water meters using a hand-held electronic device.The...

  • Customer Service Representative

    1 week ago

    Salisbury, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    As a Customer Service Representative on our Fleet Desk team at Arval BNP Paribas Group, you will be the first point of contact for drivers across the UK, dealing with a diverse range of queries from booking vehicle maintenance to connecting them with our roadside assistance service.About the RoleThis is an exciting opportunity to start your career in...

  • Customer Service Ambassador

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Nationwide Building Society Full time

    About the RoleWe are seeking a highly skilled and motivated Customer Representative to join our team at Nationwide Building Society. As a Customer Representative, you will be the face of our organization, providing exceptional customer service and support to our members.Key Responsibilities:Provide personalized support to customers through various channels,...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Arval BNP Paribas Group Full time

    About the RoleWe're seeking a talented Customer Service Advisor to join our Driver Desk team at Arval BNP Paribas Group. As a key member of our customer-facing team, you'll be responsible for delivering exceptional service to our drivers, handling a wide range of queries and providing solutions to their mobility needs.Key ResponsibilitiesProvide warm and...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Asda Full time

    About the RoleAs a Service Colleague at Asda, you will be working across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent...

  • Customer Service Representative

    4 weeks ago

    Salisbury, Wiltshire, United Kingdom Asda Full time

    About the RoleAs a Service Colleague at Asda, you will be working across various departments to ensure the efficient running of our stores. This includes serving customers at the checkouts, perfecting pizzas, picking for home deliveries, and replenishing products on the shelves. Our customers are our priority, and we take pride in providing excellent...