Trainee Customer Service Administrator

7 months ago


Belfast, United Kingdom WCS Group Full time

Full time, permanent position
Based in Belfast

We are recruiting for a Trainee Customer Services Administrator to Join our Team in Belfast.

**Requirements**:
To provide a first class customer service to our external and internal customers.

**Responsibilities**:

- Provide customer service and support
- Telephone support both external and internal
- Ensure all work from the field has the appropriate paperwork, is processed and saved to enable successful closure of the work and invoicing
- Ensure the customer receives copies of paperwork they require to ensure their site is compliant
- Monitor and upload documentation to customer portals as required

**Requirements**:

- Good verbal and written communication skills
- Strong Word and Excel skills
- Friendly and efficient phone manner
- Team player within own team and larger Customer Service team
- Positive attitude
- Demonstrate behaviours in line with our company values: Respect, Accountability, Reliability & Integrity.

**Benefits**
- Salary upto £24,000 (Depending on experience)
- 37.5 hours per week, office based
- Access to an online discount website
- Annual Pay Review process
- General perks, benefits & discount offerings



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