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Administration Assistant

4 months ago

Romford, United Kingdom Service Care Full time

**Job Title: Administration Assistant**
**Locations**:Romford - RM7**
**Contract Type**:Temporary ongoing**
**Work Pattern: Monday-Friday 37.5 hours per week**
**Start Date**:Asap**

A new opportunity has become available for a Administration Assistant to deliver high level, efficient, responsive and comprehensive administrative support to the Keyworker Living Service with a 'get it right first time' approach to customers experience when contacting the service. Ensure excellent customer service in the provision of an efficient and responsive service to both internal and external customers.

**Key responsibilities -**
- Provide high quality administrative services to effectively support and actively promote the function, e.g. Bookings & allocations, data completion, updating electronic records, photocopying, production and distribution of publications and documents, reports, statistics, agendas and minutes.
- To assist the Service Manager and Team in carrying out their duties by dealing with routine correspondence, providing basic advice and assistance to callers and make appointments or take bookings when appropriate.
- To process incoming and outgoing mail efficiently and in accordance with agreed procedure.
- To ensure payments received are processed in accordance with agreed procedures.
- To assist with processing all referrals to Keyworker Living in relation to Voids and allocations.
- Ensure working procedures and policies regarding security and confidentiality of data across the agency are followed.

**Essential Criteria**:

- Previous experience of working within a busy office environment ( ideally within housing ) and the ability to manage a varied and challenging workload
- Experience of providing a comprehensive administration service
- Experience of planning and organising the work of others and oneself to meet targets and deadlines
- Working within a team and by oneself
- Working on own initiative without close supervision and as part of a team.
- Excellent communication skills, written and oral, adaptable to the needs of residents and professional customers.
- Liaise effectively and build positive relationships with other professionals
- Computer literate with excellent knowledge of Word, Outlook and Excel packages
- Awareness of people's needs, in particular older, vulnerable and disabled clients.

If you are interested in this position and meet the above criteria, please send your CV now for consideration.