Customer Service Assistant

2 weeks ago


Cheltenham, United Kingdom The Cheltenham Trust Full time

Are you a customer service assistant looking for a full time position?

Would you like to join a diverse workplace, where you will be the first point of contact for customer queries about our venues, cafés and bars, hires, tickets and memberships?

If this sounds like you, we look forward to hearing from you.

We are looking for reliable, enthusiastic individuals who enjoy working as part of a team to provide exceptional standards of customer service in a busy and varied environment.

The Cheltenham Trust is an independent charity and a lead provider of culture and leisure in the town. The not for profit manages Cheltenham’s most iconic venues Cheltenham Town Hall, Pittville Pump Room, The Wilson Art Gallery and Museum, Leisure at Cheltenham and the Prince of Wales events and sports bar.

**Key duties and responsibilities**:

- Handle and respond to all customer enquiries for all aspects of the trust’s business including Leisure at Cheltenham and trust memberships and enquiries, rescheduled and new shows, concerts and co-productions, events, café bars, ticket sales, hires, weddings, donations, refund requests, bookings (and anything else as required).
- To provide great customer services both in the customer contact hub and front of house kiosks in the venues.
- Support income generation by maximising all opportunities to upsell and promote the Trusts’ venues and events.

**Skills and abilities**
- Customer focused and a good attention to detail
- Takes pride in work and recognises the attributes of good service.
- Leads by example and motivates others.
- Excellent communication skills

**Benefits**
- Great membership at our leisure centre.
- Food and drinks discounts in all our venue
- 22 days annual leave plus bank holidays
- Employee assistance programme

**Job Types**: Full-time, Permanent

**Salary**: From £20,000.00 per year

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Work Location: One location



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