Customer Service Advisor
2 weeks ago
We specialise in personalised gifts with a range of luxury choices designed and crafted to last a lifetime. We source a premium range of products from heritage brands, established in Britain and Europe, to provide a high quality, curated collection.
As one of our Customer Service assistants, you will be communicating with customers, responding to queries and ensuring full customer satisfaction.
You’ll handle customer enquiries, answering any questions and queries over the phone, online or in person at our showroom. You’ll provide support and comprehensive product / service information to customers. This is a part time position including both weekend days.
You may also be involved in processing orders and completing associated tasks.
Tasks
Answering customer enquiries and taking phone orders
Helping customers choose products
Finding solutions to customer problems
Helping 'walk in' customers with their purchase
Key attributes and requirements
Professionalism
Patience
To be able to follow instruction
Problem-solving skills
Clear Communication skills
Good written skills
Friendly Attitude
Strong time management
Ability to listen and empathise
And a “people-first” attitude
We'd like you to have worked in a customer service role before, ideally with phone experience. If you don't have all the skills we'd like, let us know why you'd be suitable for the role as often the person is as important as the skill.
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