Customer Service Advisor

2 weeks ago


Cheltenham, United Kingdom Farrar & Tanner Full time

We specialise in personalised gifts with a range of luxury choices designed and crafted to last a lifetime. We source a premium range of products from heritage brands, established in Britain and Europe, to provide a high quality, curated collection.

As one of our Customer Service assistants, you will be communicating with customers, responding to queries and ensuring full customer satisfaction.

You’ll handle customer enquiries, answering any questions and queries over the phone, online or in person at our showroom. You’ll provide support and comprehensive product / service information to customers. This is a part time position including both weekend days.

You may also be involved in processing orders and completing associated tasks.

Tasks

Answering customer enquiries and taking phone orders

Helping customers choose products

Finding solutions to customer problems

Helping 'walk in' customers with their purchase

Key attributes and requirements

Professionalism

Patience

To be able to follow instruction

Problem-solving skills

Clear Communication skills

Good written skills

Friendly Attitude

Strong time management

Ability to listen and empathise

And a “people-first” attitude

We'd like you to have worked in a customer service role before, ideally with phone experience. If you don't have all the skills we'd like, let us know why you'd be suitable for the role as often the person is as important as the skill.



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