Assistant Customer Services Manager

3 weeks ago

Cheltenham, United Kingdom i2i Recruitment Consultancy Full time

Assistant Customer Services Manager
Cheltenham
Competitive
My client is a well-established family-run company located in the picturesque Cotswolds, are experts in their field. Since the beginning of their more than 30 years in business, they have been committed to providing you with the highest-quality fabrics forall of your soft furnishing projects at the most competitive pricing.
Job Responsibilities
- Establish a clear mission and implement strategies focused on the ongoing journey of improving the customer service experience within the business
- Create service procedures, policies, and standards
- Take ownership of customer issues and follow problems through to resolution
- Support managers and team members when dealing with customer service issues pertinent to them
- Improve the customer service experience across all channels, engage customers, and facilitate growth
- Manage resources and make use of assets to meet goals and key performance indicators.
- Establish a defined mission and implement tactics aimed at continuously improving the client experience.

Essential
- A minimum of 4 GCSE’s including English and Maths
- Must be pro-active, organised, IT literate and a strong interpersonal skill
- Driven
- Positive attitude
- Confident dealing with people from all walks of life
- Self-motivated
- Enthusiastic
- Presentable
- Conscientious

Desirable
- Interiors experience and understanding of soft furnishing and blinds
- 3/5 years’ experience of achieving or exceeding process improvements in a retail environment
- 3/5 years of managing others

This is an amazing opportunity for an experienced Marketing Assistant to join a strong established company_._ Please contact Daniel at i2i Recruitment for IMMEDIATE consideration

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