Customer Service Assistant

2 months ago

Cheltenham, United Kingdom G4S Full time

**CUSTOMER SERVICES ASSISTANTS REQUIRED**

**£20,191.64 per annum**

**Cheltenham**

**Full Time vacancies available**

**Annual retention bonus of £2,000 (pro-rata), plus a holiday allowance of 30 days holiday per year, including Bank Holidays, plus 2.5 Privilege days per year, increasing to 35 days after 5 years service.**

We are looking to grow our existing Customer Services team at this prestigious site in Cheltenham, We have full time vacancies available covering shifts between 6:30am and 7pm, Monday to Friday.

**Key responsibilities will include**:

- To work as a member of the G4S Customer Services Hub providing a variety of effective, well organized and efficient services, providing a high level of customer service.
- To work flexibly between the G4S Customer Services teams to ensure the delivery of the following services:

- G4S Admin (including Locker Management and Car Park Management)
- Desk Management Service
- Integrated Customer Service Centre / Switchboard
- Visitor Reception Centre o Conference and Training Service
- FOCUS
- Answer, screen, administer or transfer inbound calls as requiredResolve administrative problems and inquiries.
- Prepare written responses to routine enquiriesAssist with queries, complaints and general enquiriesLiaise with key stakeholders, internal business partners, customers and clients.
- Follow up high priority works/requests to ensure the customer contact is fully informedUndertake general clerical duties as required.
- Be prepared to undertake provide cover during times of peak demand or during staff absencesTo keep your line manager informed of all service-related issues.
- Working safely and efficiently and with due regard for own health and safety and the health and safety and the welfare of others including, Company staff, Authority staff, contractors and members of the public etc.

THE IDEAL CANDIDATE:
**Essential Criteria**:

- High level of IT skills including MS Office.
- Excellent customer service skills.
- Ability to adapt to changing priorities.
- Enthusiastic and flexible.
- Ability to work as part of a team.

You must also be willing to undergo and obtain extended security clearance in order to commence employment with us.** On commencement of employment there is also a 'Golden Hello' 2.5% of annual salary payment**

As a leading Facilities Management company, G4S FM improves the lives of millions of people across the UK and Ireland by creating productive, safe and smooth working environments. We provide integrated FM Services in a wide range of environments. Our valuesare integral to everything we do. We act with integrity and respect. We are passionate about safety, security and service excellence and we achieve this through innovation and teamwork. We are a sustainable, ethical business and this is key to the ongoingsuccess of G4S FM.

If you believe in our values as much as we do and would like a job that makes a difference, then this is an exciting opportunity

**Please be aware that due to the nature of the business security clearance to a high government level will be required.

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