Customer Assistant

3 weeks ago

Cheltenham, United Kingdom M&S Full time

**All the details**

Service and Safety Assistant
Below is the working pattern for this vacancy. This role will require some flexibility with the below hours.
Monday 12:00-18:00
Tuesday 08:00-13:30
Wednesday 08:00-14:00
Friday 12:00-18:00
Saturday 10:00-16:00

**Key Accountabilities and Measures**
- Clearly identified to provide customers with a visible presence at the beginning of their shopping journey
- Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques known to deter theft from the store
- Flexible and trained to support other areas within the store i.e. Foods, C&H, Operations
- Be knowledgeable of the store, support key marketing messages, latest products and top questions (e.g. what time do you close?)
- Assist customers in navigating the store, recognising when a customer needs help and provide the right level of support
- Thank our customers for shopping with us when they exit
- Deal calmly and empathetically with people in a variety of retail circumstances, including confrontational situations
- Respond to door alarms in a sincere and apologetic manner, resolving any issues the customer may have
- Be a visible deterrent against violence, anti-social behaviour, targeted theft, till snatches and criminal activity to support a safe shopping environment.
- Identify and monitor suspicious persons, activity or theft and take appropriate customer engaging actions as required to deter
- Ensure all incidents are reported through the M&S Incident reporting process either through the Hicom app (on the Honey well) or into the Security Operations Centre, and to the police where necessary
- Ensure that persons served with a trespass notice do not re-enter the site
- Responsible for carrying store radio and engaging with police and other security personnel to improve service to M&S, this may include crime partnership meetings, agreed police meetings, shop watch schemes
- Apprehend external thieves (only if necessary) in line with business policy and only if all components of theft are seen
- Report any incidents of known or suspected internal theft or malpractice

**Key Skills**
- Being confident with an easily felt presence and friendly and natural personality is essential
- Strong communication skills with the ability to engage customers with ease
- Ability to remain focussed at greeting customers and deterring suspicious activity
- To have a natural empathy with our M&S brand and values, including service behaviours
- To be self-motivated, willing to improvise and suggest or try new approaches
- Able to maintain high standards of appearance and uniform standards
- No requirement to be licensed, but good observation skills would be a benefit

**Key Relationships and Stakeholders**
- Store Management team
- Store Colleagues
- Operational Security Manager
- Regional teams (RLPMs/RCOMs)
- Store Detectives
- SOC
- Police
- Local Networks

  • Customer Assistant

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom MARKS&SPENCER Full time

    Service and Safety AssistantBelow is the working pattern for this vacancy. This role will require some flexibility with the below hours.Monday 12:00-18:00Tuesday 08:00-13:30Wednesday 08:00-14:00Friday 12:00-18:00Saturday 10:00-16:00Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their...

  • Customer Assistant

    1 day ago

    Cheltenham, United Kingdom Lidl Full time

    Customer Assistant (Part Time)Take the next step in your career now, scroll down to read the full role description and make your application. Summary £12.40 - £13.00 per hour | 20 to 30 hour contract | 30-35 days' holiday (pro rata) | 10% in-store discount | Pension schemeEveryone who works at Lidl brings something unique to the table - but we also have a...

  • Customer Assistant

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom Marks and Spencer Full time

    SummaryService and Safety AssistantAll the detailsBelow is the working pattern for this vacancy. This role will require flexibility with the working pattern. Sunday 10:00-16:45Thursday 08:00-16:00Friday 09:00-17:00Saturday 10:00-18:00 Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their...

  • Customer Assistant

    1 week ago

    Cheltenham, United Kingdom Lidl Full time

    Customer Assistant (Part Time) Summary £12.00 - £13.00 per hour 20 to 30 hour contract 30-35 days' holiday (pro rata) 10% in-store discount Pension scheme As of the 1st June 2024 our pay will be increasing to £12.40 - £13.00 per hour. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We're...

  • Customer Service Assistant

    2 hours ago

    Cheltenham, United Kingdom G4S Full time

    Location: Cheltenham, Gloucestershire **Salary**: £24,745.79 Posted: 10 May 2023 Closes: 7 Jun 2023 **Job Type**: Full Time and Permanent Business Unit: UK Facilities Management Region / Division: UK & Ireland Reference: 13745 **Role Responsibility**: **Customer Services Assistant** **Salary: £**24,745.79** **per annum** **Working Hours: Permanent,...

  • Customer Services Assistant

    2 hours ago

    Cheltenham, United Kingdom G4S Full time

    Location: Cheltenham, Gloucestershire **Salary**: £12,372.89 Posted: 10 May 2023 Closes: 7 Jun 2023 **Job Type**: Part Time and Permanent Business Unit: UK Facilities Management Region / Division: UK & Ireland Reference: 13744 **Role Responsibility**: **Customer Services Assistant** **Salary: £**12,372.89** **per annum** **Working Hours: Permanent,...

  • Customer Service Assistant

    1 hour ago

    Cheltenham, United Kingdom TRAK Employment Full time

    TRAK Employment are looking for 30x people to work at a local racecourse from the 14th of March until the 17th of March. Customer Service Assistant’s sell bets to customers who approach them on the racecourse. They are also responsible for paying out winning tickets and handling cash. This role requires good customer service experience and good mental...

  • Customer Assistant

    24 hours ago

    Cheltenham, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Clothing & Home Backstage - Cheltenham** This is a temporary position with an anticipated end date of 06/01/24. **Work Pattern** Sunday 06.30 - 15.30 Wednesday 07.00 - 16.00 Friday 07.00 - 16.00 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of...

  • Customer Assistant

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom MARKS&SPENCER Full time

    The work pattern for this vacancy is:Week1Sun Tues Wed Thurs Fri Week 2Mon Tues Wed Thurs Sat Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the store with a smile and by making eye contact, and use a range of greeting techniques...

  • Customer Assistant

    3 weeks ago

    Cheltenham, Gloucestershire, United Kingdom MARKS&SPENCER Full time

    Below is the working pattern for this vacancy. This role will require flexibility with the working pattern.Sunday 10:00-16:45Thursday 08:00-16:00Friday 09:00-17:00Saturday 10:00-18:00Key Accountabilities and MeasuresClearly identified to provide customers with a visible presence at the beginning of their shopping journey Confidently welcome customers to the...

  • Customer Assistant

    7 days ago

    Cheltenham, United Kingdom Marks & Spencer Full time

    **Customer Assistant - Foods - Kingsditch** **Working pattern**: Sunday: 14:00-18:00 Monday: 17:30-21:30 Tuesday: 17:30-21:30 Thursday: 17:30-21:30 Friday: 17:30-21:30 **Purpose** - To deliver a great shopping experience for their customers, putting customers before task every time - Champion new ways of working within stores through an open mindset and...

  • Customer Services Assistant

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom G4S Full time

    Role Responsibility:CUSTOMER SERVICES ASSISTANT Salary: £26,663.59 per annumWorking Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)Location: Cheltenham, GL51 0EX Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to...

  • Customer Services Assistant

    2 weeks ago

    Cheltenham, Gloucestershire, United Kingdom G4S Full time

    Role Responsibility:CUSTOMER SERVICES ASSISTANT Salary: £24,745.79 per annumWorking Hours: Permanent, Full Time, 40 hours per week (Mon - Fri)Location: Cheltenham, GL51 0EX Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees), subject to...

  • Customer Assistant

    1 week ago

    Cheltenham, United Kingdom Lidl in Deutschland Full time

    Summary £12.00 - £13.00 per hour | 20 to 30 hour contract |  30-35 days’ holiday (pro rata) | 10% in-store discount | Pension scheme As of the 1st June 2024 our pay will be increasing to £12.40 - £13.00 per hour. Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common. We’re collaborative,...

  • Customer Services Assistant

    2 weeks ago

    Cheltenham, United Kingdom G4S Full time

    Role Responsibility: CUSTOMER SERVICES ASSISTANT Salary: £26,663.59 per annum Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri) Location: Cheltenham, GL51 0EX Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time...

  • Customer Service Assistant

    5 days ago

    Cheltenham, United Kingdom Midcounties Co-operative Full time

    **About the Role**: Being a Customer Services Assistant with Your Co-op is more than operating tills and stacking shelves. Here you will be part of business that puts people at the heart of everything they do. Some of your key responsibilities would be: - to go the extra mile to ensure customers have a fantastic store experience - to provide customers...

  • Customer Services Assistant

    2 weeks ago

    Cheltenham, United Kingdom G4S Full time

    Role Responsibility: CUSTOMER SERVICES ASSISTANT   Salary: £26,663.59 per annum Working Hours: Permanent, Full Time, 40 hours per week (Mon - Fri) Location: Cheltenham, GL51 0EX   Excellent benefits package including 2.5% Golden Hello payment on commencement of employment and a £2,000 annual retention bonus (pro-rata for part time employees),...

  • Customer Service Assistant/sales Assistant

    1 month ago

    Cheltenham, United Kingdom Shell Little Waitrose Cheltenham Full time

    Our Customer Service Champions make sure that our service station is always a welcoming place for customers. They keep it clean and safe, with everything working well. Above everything, they enjoy helping customers to have a great day. Responsibilities include: - Welcoming and greeting customers. - Providing great customer satisfaction through excellent...

  • Senior Customer Services Assistant

    2 weeks ago

    Cheltenham, United Kingdom G4S Full time

    Location: Cheltenham, Gloucestershire | Salary: £27,318.80 | Posted: 25 Mar 2024 | Closes: 22 Apr 2024 | Job Type: Full Time and Permanent | Business Unit: UK Facilities Management | Region / Division: UK & Ireland | Reference: 15445 **ROLE RESPONSIBILITY**: **SENIOR CUSTOMER SERVICES ASSISTANT** **Salary: £27,318.80 per annum** **Working Hours:...

  • Assistant Customer Services Manager

    1 month ago

    Cheltenham, United Kingdom i2i Recruitment Consultancy Full time

    Assistant Customer Services Manager Cheltenham Competitive My client is a well-established family-run company located in the picturesque Cotswolds, are experts in their field. Since the beginning of their more than 30 years in business, they have been committed to providing you with the highest-quality fabrics forall of your soft furnishing projects at the...