Customer Service Advisor
3 weeks ago
We are focused on providing fantastic customer service to each and every customer we deal with, and my motto is treating a customer how you would like to be dealt with. Of course, we can’t get everything right the first time, so our belief is honestly is the best policy
We are a small company selling Cash Registers and EPOS systems via the internet and telephone. However, our growth plan for 2023 is to add to the inventory and build up a larger customer base. We are based in Cheltenham on Alstone lane (5 min walk from the train station)
5 days a week including required Saturday shift - flexible on which day in the week is off
**Main Responsibilities**:
- Handling warranty issues effectively
- Providing first-line technical support to the end-user
- Dealing with inquiries in the correct manner in accordance with all guidelines.
- Programming and setup of the products (training provided)
- Picking and packing some orders
**Knowledge, Skills, and Experience**:
- Previous customer service experience would be an advantage.
- Any previous product data management would be ideal (to help with the growth of product ranges)
- Ability to build rapport with customers.
- Confident telephone manner.
- Willingness to learn new skills
- Proactive, Multitasking and organised
**What’s in it for you?**
The usual stuff - a company pension, 23 days (pro-rata) holiday, flexible working hours, and of course paid bank holidays
**Job Types**: Full-time, Permanent
Pay: £24,000.00 per year
**Benefits**:
- Casual dress
- On-site parking
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Supplemental pay types:
- Yearly bonus
Work Location: In person
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