Customer Service Advisor

3 weeks ago


Cheltenham, United Kingdom cash register group Full time

We are focused on providing fantastic customer service to each and every customer we deal with, and my motto is treating a customer how you would like to be dealt with. Of course, we can’t get everything right the first time, so our belief is honestly is the best policy

We are a small company selling Cash Registers and EPOS systems via the internet and telephone. However, our growth plan for 2023 is to add to the inventory and build up a larger customer base. We are based in Cheltenham on Alstone lane (5 min walk from the train station)

5 days a week including required Saturday shift - flexible on which day in the week is off

**Main Responsibilities**:

- Handling warranty issues effectively
- Providing first-line technical support to the end-user
- Dealing with inquiries in the correct manner in accordance with all guidelines.
- Programming and setup of the products (training provided)
- Picking and packing some orders

**Knowledge, Skills, and Experience**:

- Previous customer service experience would be an advantage.
- Any previous product data management would be ideal (to help with the growth of product ranges)
- Ability to build rapport with customers.
- Confident telephone manner.
- Willingness to learn new skills
- Proactive, Multitasking and organised

**What’s in it for you?**

The usual stuff - a company pension, 23 days (pro-rata) holiday, flexible working hours, and of course paid bank holidays

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Casual dress
- On-site parking

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Yearly bonus

Work Location: In person



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