Guest Service Supervisor
3 days ago
Hello there,
If you're looking at our ad for **Guest Services Supervisor **you’d probably like to spread your wings and do something a little bit different.
At Native Places, we operate great Aparthotels and Serviced Apartment all across the UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the neighbourhood. We’re not corporate, we’re friendly and great to work with. Most importantly, we create _soulful_, original, community-led experiences which are built around people.
Right now, we are looking for an exceptional **Guest Services Supervisor **for Native Edinburgh.
Every day is different. You will be responsible for ensuring the whole team is consistently providing the best Native service that is both informative and friendly. The role involves assisting in and supervising the controlling of the resources, managing the process and cultivating the development of the front of house teams. You will ensure the smooth running of the area during shifts and ensuring it is profitable and maintains constant high standards of services and delivery. You will understand that the nature of the role involves working shifts that include evenings and weekends.
**If you want to be our next Native, you’ll probably have**:
- Have demonstrable experience working as a customer facing Supervisor within the hospitality sector.
- Be proficient using POS software.
- Have a sound food and beverage knowledge base.
- Be an enthusiastic, reliable & confident individual with a desire to learn and excel.
- Have exceptional people management skills, leading your team to success.
- Be a great communicator
- Be forward thinking and excited about promoting new ideas.
**You’ll probably be someone who’s a pretty good fit to our core values**
- Champions of local
- David’s not Goliaths
- Infectious Personalities
- Freedom to be
- Small extra = Big difference
**As well as being able to call yourself a ‘Native’ here’s some of the other great benefits of working with us;**
- 6 complimentary stays in any Native properties, including London, Edinburgh, Glasgow and Manchester.
- Complimentary meals on duty.
- Friends & Family discount on Native stays.
- Cycle to work scheme.
- 24/7 Employee Assistance Programme
- Discounted Opticians Voucher
- Private Healthcare Scheme
- Life Assurance
If you are as passionate as we are about people and amazing customer service we'd love to hear from you
**Salary**: £12.00 per hour
**Benefits**:
- Bereavement leave
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Employee discount
- Sick pay
Schedule:
- 10 hour shift
- 8 hour shift
- Weekend availability
Ability to commute/relocate:
- Edinburgh: reliably commute or plan to relocate before starting work (required)
Work Location: In person
Reference ID: NATEDI003
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