Guest Service Supervisor
7 months ago
**Providing Effortless Luxury at the Caley**
The stories begin here at Waldorf Astoria Edinburgh - The Caledonian:
Known locally as the “Caley”, Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.
Click on the links to get a glance inside the doors of our hotel:, ,
**WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE**
Why do we enjoy working here? This is more than just a workplace.
- Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
- Here they support you and encourage your individuality.
- Here you will meet incredibly inspiring people you can call friends, for life.
- Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.
At the Waldorf Astoria Edinburgh - The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour
We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.
**A WORLD OF REWARDS**
- Hourly Rate of £12.00 per hour (plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).
- As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.
- Smart uniform provided and laundered
- Free and healthy meals when on duty catering to a variety of dietary requirements
- Grow your Career your next position could be as a Team Leader or Supervisor.
- Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON As well as a free stay at the hotel on the successful completion of probation
- Team Member Referral Program - offered at a rate of £500 per a successful referral
- High street discounts: with Perks at Work - offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more
- Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)
- Discounted dental, health cover and life insurance
- Modern and inclusive Team Member's areas
- Recognition non-stop all year long
- Birthday - join us for a team birthday dinner at the hotel
- Want to find out more - follow us on the
We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.
**Waldorf Astoria is effortless Luxury - rooted in elegant service, delivering unforgettable experiences.**
If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for
- You will join the Front Office team, working in the Reception area of the hotel.
- You enjoy supervising and delivering front office operations smoothly and efficiently, dealing with guests' queries and complaints, and creating memorable experiences for our guests and colleagues.
- Are you an ambitious hotelier, with some experience leading a team or ready for your first leadership position? Do you have passion for exceptional customer service, excellent communication, coaching, and problem solving skills? Then this is the job for you
- Supervise and deliver Front Office operations to high standards
- Serve as a point of contact for regular and VIP Guests
- Complete daily admin duties
- Welcome guests on arrival, deal with during stay queries and handle departure - all to standard.
- Supervise, lead and coach the front line team to reach their potential
- Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
- Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
- Represent the Front of House Manager and other senior managers in their absence, taking full responsibility of the hotel and helping keep our guests and team safe
- Your will usually work 5 days from 7, although this will change for business needs, requests etc.
- Shifts are usually Early, Mid or Late and periodic night cover will also be scheduled.
We look forward to welcoming you
-
Guest Service Supervisor
5 days ago
Edinburgh, United Kingdom Native Edinburgh Full timeHello there, If you're looking at our ad for **Guest Services Supervisor **you’d probably like to spread your wings and do something a little bit different. At Native Places, we operate great Aparthotels and Serviced Apartment all across the UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the...
-
Regional Guest Service Ambassador
7 days ago
Edinburgh, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...
-
Guest Experience Supervisor
6 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24110908 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Guest Experience Supervisor** **Location: Residence Inn...
-
Guest Customer Services Supervisor
7 months ago
Edinburgh, United Kingdom Savills Management Resources Full time**Job title** **Guest/Customer Services Supervisor** **Site Name and Location** **St James Quarter Edinburgh EH1** **Working Hours** **40 hours** **Salary** **£26,625 per annum** **Purpose of the Role** St James Quarter (SJQ) is a world-renowned retail-led mixed-use destination comprising 850,000 sq./ft of prime retail, food and leisure space, a...
-
Guest Service Leader
3 weeks ago
Edinburgh, Edinburgh, United Kingdom German Doner Kebab Full timeJob Title: Guest Service LeaderWe are seeking a skilled Guest Service Leader to join our team at German Doner Kebab in St James Square, Edinburgh.Estimated Salary: £27,500 per annumAbout the Role:The successful candidate will be responsible for leading our Guest Service Team to deliver exceptional customer service and maintain high standards. This includes...
-
Guest Service Agent
15 hours ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 22212218 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...
-
Guest Service Agent
7 months ago
Edinburgh, United Kingdom Hilton Full timeGuest Service Agent Here there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES**-**No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly...
-
Guest Service Agent
6 months ago
Edinburgh, United Kingdom Hilton Full timeHere there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES**-**No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and support one...
-
Guest Service Agent
5 days ago
Edinburgh, United Kingdom Hilton Full timeHere there's always (a) room for you!_ **WELCOME TO A WORLD OF OPPORTUNITIES**: - **No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz’ about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Additional Information** Salary: £12.51 per hour. **Job Number** 24069847 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edinburgh, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full timeHere at Delta by Marriott, we're on the look-out for a **Guest Experience Supervisor** to join our team! **Job Role**: Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Ensure rates match market codes Secure...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24029232 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...
-
Hotel Services Supervisor Lead
3 weeks ago
Edinburgh, Edinburgh, United Kingdom WGC Ltd. Full timeJob Title: Hotel Services Supervisor LeadCompany Overview:We are WGC Ltd., a leading provider of outsourced hotel services. Our mission is to deliver exceptional guest experiences through innovative solutions, expertise, and a passion for quality.Job Summary:As a Hotel Services Supervisor Lead, you will play a vital role in ensuring the delivery of...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full timeProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...
-
Cleaning Services Supervisor
4 weeks ago
Edinburgh, Edinburgh, United Kingdom WGC Ltd. Full timeJob Title: Cleaning Services SupervisorWe are looking for an experienced Cleaning Services Supervisor to oversee our housekeeping team in a hotel environment. You will be responsible for improving productivity and efficiency, analysing guest data, and maintaining strong working relationships with hotel teams and suppliers.About the Role:Improve room cleaning...
-
Residential Services Supervisor
1 month ago
Edinburgh, Edinburgh, United Kingdom WGC Ltd. Full timeJoin Our TeamAre you a results-driven professional looking for a new challenge? Do you have a passion for delivering exceptional service and improving processes? We are seeking a Residential Services Supervisor to join our team at WGC Ltd.About the RoleThis is an exciting opportunity for someone with previous housekeeping experience to take on a leadership...
-
Guest Mobility Ambassador
7 months ago
Edinburgh, United Kingdom Edinburgh mobility solutions Full time**Job Title**: Guest Mobility - Ambassador **Reports to**: Guest Mobility Manager **Location**: St James Quarter, Edinburgh **Introduction** St James Quarter is a new retail led, lifestyle district that fully integrates into and enhances Edinburgh’s City Centre providing an inspiring, attractive, and vibrant destination for locals and visitors to live,...
-
Guest Experience Supervisor
6 months ago
Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time**VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Working as a team to ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return. Supporting your colleagues by being punctual, collaborative, and open to sharing any ideas...
-
Spa Guest Services Agent
7 months ago
Edinburgh, United Kingdom Hilton Full timeSpa Guest Services Agent **Sincerely Elegant Services at the Caley** The stories begin here at Waldorf Astoria Edinburgh - The Caledonian: Known locally as the "Caley", Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian...
-
Guest Service Agent
7 months ago
Edinburgh, United Kingdom RIGH Properties Full timePosition Overview: We are seeking a highly personable and customer-focused Guest Relations Specialist to join our team. As the Guest Relations Specialist, you will play a vital role in ensuring our guests have a memorable and delightful experience from the moment they inquire about their stay until their departure. Your exceptional communication skills and...