Guest Service Agent

5 months ago

Edinburgh, United Kingdom RIGH Properties Full time

Position Overview:
We are seeking a highly personable and customer-focused Guest Relations Specialist to join our team. As the Guest Relations Specialist, you will play a vital role in ensuring our guests have a memorable and delightful experience from the moment they inquire about their stay until their departure. Your exceptional communication skills and attention to detail will contribute to providing a seamless and personalised experience for our esteemed guests.

**Responsibilities**:

- Pre-Arrival Communication: Proactively reach out to guests prior to their arrival to obtain essential information such as their arrival and departure times, special preferences, and any additional assistance required, including transportation or luggage handling.
- Efficient Check-In: Assist guests with the check-in process to ensure a smooth and welcoming arrival experience. Greet guests warmly, provide them with relevant information about the property, and assist with any necessary paperwork or formalities.
- Local Recommendations: Offer personalised recommendations to guests about local attractions, activities, restaurants, and other points of interest. Tailor suggestions to match their preferences, ensuring an enriching and enjoyable stay in the area.
- Attentive Guest Service: Attend to all guest requirements during their stay, promptly addressing any needs or concerns they may have. Act as a point of contact for guests, ensuring their requests are fulfilled to the best of your ability.
- Swift Issue Resolution: Handle any room-related issues or complaints in a timely and professional manner, seeking appropriate solutions to ensure guest satisfaction and comfort throughout their stay.
- Reservation Management: Track and organise reservations as they come in, ensuring that all guest details are accurately recorded and that the necessary arrangements are made to accommodate their preferences.
- Relationship Building: Establish and maintain positive relationships with guests, aiming to create a sense of familiarity and ensuring they feel valued and appreciated during their entire stay.

Requirements (preferred but not essential):

- Proven experience in Guest Relations or similar role within the hospitality industry, preferably in luxury serviced apartments or high-end hotels.
- Exceptional communication and interpersonal skills, with a focus on delivering outstanding customer service.
- Adept at anticipating guest needs and providing personalised recommendations and solutions.
- Strong organisational skills and the ability to multitask effectively in a fast-paced environment.
- Knowledge of the local area and its attractions to offer valuable insights to guests.
- Problem-solving skills with the ability to handle guest complaints and resolve issues with diplomacy and tact.
- Proficiency in using reservation management systems and various communication platforms.
- Flexibility in working hours, as the position will require weekend and holiday shifts.

**Job Types**: Part-time, Permanent

Pay: From £13,800.00 per year

Expected hours: 20 per week

**Benefits**:

- Company pension
- Employee discount
- Private medical insurance

Schedule:

- Day shift
- Monday to Friday
- Night shift
- Weekend availability

Supplemental pay types:

- Bonus scheme

Work Location: In person

  • Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent (Casual) **You are the Key to our success** WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - **Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make...

  • Guest Services Agent

    6 months ago

    Edinburgh, United Kingdom Red Carnation Hotels Full time

    Guest Services Agent *** Brand New Opening in Edinburgh this April*** Incredible benefits Be part of something extra-ordinary! Joins us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland. We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager. ...

  • Guest Services Agent

    4 weeks ago

    Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    Job Ref: AM13545Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £12.00 Per Hour + Great Perks!Contract type: PermanentHours: Full TimeHours per week: 40 Hours Per WeekPosted date: 24/10/2024Closing date: 26/11/2024Would you like to work for a company that gives you:£250, up to £1000 cash incentives when referring a...

  • Night Guest Service Agent

    4 weeks ago

    Edinburgh, Edinburgh, United Kingdom Hilton Hotels Full time

    Night Guest Service AgentWELCOME TO A WORLD OF OPPORTUNITIES AT HILTON HOTELSAt Hilton, we're passionate about delivering exceptional guest experiences.As a Night Guest Service Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming arrival experience.You will be responsible for checking in and out guests, handling guest...

  • Guest Services Agent

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £25,209.60 per annum. **Job Number** 24097770 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE***: - ** No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised...

  • Guest Service Agent

    4 months ago

    Edinburgh, United Kingdom Hilton Hotels Full time

    Guest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...

  • Guest Service Agent

    3 months ago

    Edinburgh, United Kingdom Hilton Hotels Full time

    Guest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...

  • Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent Here there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES**-**No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly...

  • Kitchen Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    **WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of...

  • Guest Service Agent

    5 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24058232 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** We are currently recruiting for a Receptionist (Guest...

  • Guest Service Agent

    5 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £23123.25 per annum. **Job Number** 24039066 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Services Agent

    5 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £23,123.25 per annum. **Job Number** 24018617 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Receptionist/guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Rocco Forte Hotels Full time

    **Receptionist/Guest Service Agent**: Permanent The Balmoral Edinburgh, Scotland APPLY The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to...

  • Kitchen Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Kitchen Guest Service Agent **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE**: - **No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is...

  • Spa Guest Services Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Spa Guest Services Agent **Sincerely Elegant Services at the Caley** The stories begin here at Waldorf Astoria Edinburgh - The Caledonian: Known locally as the "Caley", Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian...

  • Guest Service Agent

    4 months ago

    Edinburgh, United Kingdom RBH Full time

    DoubleTree by Hilton Edinburgh City , 34 Bread Street, Edinburgh, Edinburgh, EH3 9AF SHARE: JOIN OUR FAMILY At RBH we believe our people are our biggest assets and understand the value in putting  them first. Our approach to diversity in the workplace, health & wellbeing, sustainability, and individuality sets us apart from our...

  • Guest Services Liaison

    3 weeks ago

    Edinburgh, Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    We are looking for a skilled Guest Services Agent to join our team at The Caledonian Edinburgh.Key Responsibilities:Provide exceptional reception services to our guests, ensuring a smooth and seamless experience from check-in to check-out.Assist with audits and maintain accurate records, as required.Respond to guest queries in a timely and efficient manner,...

  • Guest Service Agent

    5 months ago

    Edinburgh, United Kingdom Hilton Full time

    Here there's always (a) room for you! **WELCOME TO A WORLD OF OPPORTUNITIES**-**No two days are the same at Hampton by Hilton Edinburgh Airport. There is a 'buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised by a genuine desire to want to constantly help and support one...

  • Receptionist/guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Rocco Forte Hotels Full time

    The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train. **The Position** Are you passionate about...