Spa Guest Services Agent

6 months ago

Edinburgh, United Kingdom Hilton Full time

Spa Guest Services Agent

**Sincerely Elegant Services at the Caley**

The stories begin here at Waldorf Astoria Edinburgh - The Caledonian:
Known locally as the "Caley", Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles in the shadow of Edinburgh Castle. Its reputation for style and excellence has attracted international visitors and notable personalities for over one hundred years.

Click on the links to get a glance inside the doors of our hotel:,,

**WELCOME TO A WORLD OF OPPORTUNITIES**

Why do we enjoy working here? This is more than just a workplace.
- Here you have the opportunity to develop and discover yourself as much professionally as you do as a person.
- Here they support you and encourage your individuality.
- Here you will meet incredibly inspiring people you can call friends, for life.
- Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

At the Waldorf Astoria Edinburgh - The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least ELEVEN POUNDS per hour

We can coach, train and develop you to help find your passion, whether it is your first role in hospitality or you are ready to take that next step.

**A WORLD OF REWARDS**
- Hourly Rate of PS11.25 per hour(plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program).
- As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays.
- We are able to offer Full Time hours. Shift patterns are Early 6am-2pm / Late 2pm-10pm
- Enjoy complimentary use of the gym and wellness facilities.
- Receive a quarterly complimentary 60-minute spa treatment to unwind and relax.
- Benefit from retail discounts on premium Spa Products from renowned brands like 111 Skin and Ground Wellbeing
- Smart uniform provided and laundered
- Free and healthy meals when on duty catering to a variety of dietary requirements
- Grow your Career your next position could be as a Team Leader or Supervisor.
- Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel.
- A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing ()
- Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON As well as a free stay at the hotel on the successful completion of probation
- Team Member Referral Program - offered at a rate of PS500 per a successful referral
- High street discounts: with Perks at Work -offering a wide range of retail discounts, including cinema tickets, supermarket discounts and many more
- Holiday: 28 days including bank holidays (increasing yearly for every full year you work up to 33 days)
- Discounted dental, health cover and life insurance
- Modern and inclusive Team Member's areas
- Recognition non-stop all year long
- Birthday - join us for a team birthday dinner at the hotel
- Want to find out more
- follow us on the

We look forward to explaining in detail the range of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

**Waldorf Astoria is effortless Luxury - rooted in elegant service, delivering unforgettable experiences.**

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for
- Guest Relations: Greet and welcome guests with warmth and professionalism, ensuring they feel valued and cared for from the moment they step into the spa.
- Shift Schedule: Early 6am-2pm / Late 2pm-10pm
- Appointment Management: Efficiently manage guest appointments, ensuring accuracy and adherence to schedules, while being attentive to special requests and preferences.
- Communication: Provide clear and concise information about our spa services, packages, and products, helping guests make informed decisions that cater to their wellness needs.
- Administrative Support: Assist in administrative tasks such as maintaining records, handling reservations, and processing payments accurately.
- Product Knowledge: Familiarize yourself with our spa's premium product lines, including 111 Skin and Ground Wellbeing, so you can confidently provide recommendations and address guest inquiries.
- Guest Comfort: Create a serene environment by ensuring the cleanliness and organization of the spa's reception area and facilities, contributing to an overall tranquil atmosphere.
- Promotions and Packages: Educate guests about ongoing promotions, packages, and loyalty programs, enhancing their overall spa experience.
- Team Collaboration: Col

  • Guest Services Agent

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £25,209.60 per annum. **Job Number** 24097770 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Spa Guest Services Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    **Sincerely Elegant Services at the Caley** The stories begin here at Waldorf Astoria Edinburgh - The Caledonian: Known locally as the "Caley", Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel nestles...

  • Guest Services Agent

    5 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £23,123.25 per annum. **Job Number** 24018617 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Guest Service Agent

    5 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24058232 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** We are currently recruiting for a Receptionist (Guest...

  • Guest Service Agent

    5 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £23123.25 per annum. **Job Number** 24039066 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Grand Hotel & Spa Edinburgh, 1 Festival Square, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type**...

  • Receptionist/guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Rocco Forte Hotels Full time

    **Receptionist/Guest Service Agent**: Permanent The Balmoral Edinburgh, Scotland APPLY The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to...

  • Spa Receptionist

    5 months ago

    Edinburgh, United Kingdom One Spa Edinburgh Full time

    The award winning One Spa has an exciting opportunity for a Spa Receptionist. Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed...

  • Spa Receptionist

    6 months ago

    Edinburgh, United Kingdom One Spa Edinburgh Full time

    The award winning One Spa has an exciting opportunity for a Spa Receptionist. Regarded as Europe’s most advanced city spa One Spa, at the Sheraton Grand Hotel & Spa, Edinburgh, is a natural balance of energy, water and heat in a beautiful, light-filled space. The philosophy at One Spa is all-encompassing; down to the smallest details the Spa is designed...

  • Spa Attendant

    6 months ago

    Edinburgh, United Kingdom One Spa Edinburgh Full time

    The award winning One Spa has an exciting opportunity for a Spa Attendant. One Spa is part of the Sheraton Grand Hotel & Spa in Edinburgh and we are looking for a Spa Attendant to join our award winning luxury Spa. Based over several floors our Spa comprises of 19 metre swimming pool, poolside sauna, Rooftop Indoor and Outdoor Hydropool, an extensive...

  • Spa Attendant

    6 months ago

    Edinburgh, United Kingdom One Spa Edinburgh Full time

    The award winning One Spa has an exciting opportunity for a Spa Attendant. One Spa is part of the Sheraton Grand Hotel & Spa in Edinburgh and we are looking for a Spa Attendant to join our award winning luxury Spa. Based over several floors our Spa comprises of 19 metre swimming pool, poolside sauna, Rooftop Indoor and Outdoor Hydropool, an extensive...

  • Spa Attendant

    6 months ago

    Edinburgh, United Kingdom One Spa Edinburgh Full time

    The award winning One Spa has an exciting opportunity for a Spa Attendant. One Spa is part of the Sheraton Grand Hotel & Spa in Edinburgh and we are looking for a Spa Attendant to join our award winning luxury Spa. Based over several floors our Spa comprises of 19 metre swimming pool, poolside sauna, Rooftop Indoor and Outdoor Hydropool, an extensive...

  • Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent (Casual) **You are the Key to our success** WELCOME TO A WORLD OF FLEXIBILITY AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE.**: - **Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make...

  • Spa Receptionist

    3 weeks ago

    Edinburgh, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time

    When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team player who is...

  • Guest Services Agent

    6 months ago

    Edinburgh, United Kingdom Red Carnation Hotels Full time

    Guest Services Agent *** Brand New Opening in Edinburgh this April*** Incredible benefits Be part of something extra-ordinary! Joins us for our iconic 5-star hotel opening of 100 Princes Street in Edinburgh, Scotland. We are looking for a Guest Services Agent. This is a full-time role and will be reporting into the Guest Services Manager. ...

  • Guest Services Agent

    4 weeks ago

    Edinburgh, United Kingdom The Caledonian Edinburgh Full time

    Job Ref: AM13545Branch: The Caledonian EdinburghLocation: The Caledonian, EdinburghSalary/Benefits: £12.00 Per Hour + Great Perks!Contract type: PermanentHours: Full TimeHours per week: 40 Hours Per WeekPosted date: 24/10/2024Closing date: 26/11/2024Would you like to work for a company that gives you:£250, up to £1000 cash incentives when referring a...

  • Receptionist/guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Rocco Forte Hotels Full time

    The Balmoral is located at Edinburgh’s most prestigious address, No. 1 Princes Street, where the Old Town stops and the New Town begins. Our hotel’s majestic clock defines the city’s skyline and since the day we opened in 1902 it has run three minutes fast to ensure our guests will never miss their train. **The Position** Are you passionate about...

  • Spa Receptionist

    3 weeks ago

    Edinburgh, EH1, Edinburgh, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time

    When you join the Sheraton family, you become a member of its global community. We've been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you're a team...

  • Guest Service Agent

    6 months ago

    Edinburgh, United Kingdom Hilton Full time

    Guest Service Agent **WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE***: - ** No two days are the same at Hampton by Hilton Edinburgh Airport. There is a ‘buzz' about the hotel with the various types of guests that we welcome and extend our personality to. Our diverse team is characterised...

  • Guest Service Agent

    4 months ago

    Edinburgh, United Kingdom Hilton Hotels Full time

    Guest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...

  • Guest Service Agent

    3 months ago

    Edinburgh, United Kingdom Hilton Hotels Full time

    Guest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...