Guest Experience Supervisor

7 months ago


Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full time

Here at Delta by Marriott, we're on the look-out for a **Guest Experience Supervisor** to join our team

**Job Role**:
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.

Set up accurate accounts for each guest according to their requirements.

Ensure rates match market codes

Secure payment prior to issuing room key, verify/adjust billing.

Compile and review daily reports/logs/contingency lists.

Supply guests with directions and property information.

Follow up to ensure requests have been met.

Assist Guest Experience Manager in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.

Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.

**Why work for Marriot?**
- Discounted room rates for you, as well as your friends & family worldwide.
- Discount on food & beverage at Marriott hotels worldwide.
- Marriott benefit hub providing discount at Tesco, Asos, John Lewis, Apple and MANY more
- Personalised training and development opportunities.
- Social activities and team building.
- Retention and long service rewards.
- Competitive rates of pay.
- Many more

**What we need from you**:

- Positive and friendly
- Enjoy teamwork and strive towards a supportive environment
- Portrays professionalism
- Great attention to detail and organised
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Pay: From £13.00 per hour

Expected hours: 40 per week

**Benefits**:

- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person



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