Guest Experience Supervisor
7 months ago
Here at Delta by Marriott, we're on the look-out for a **Guest Experience Supervisor** to join our team
**Job Role**:
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Ensure rates match market codes
Secure payment prior to issuing room key, verify/adjust billing.
Compile and review daily reports/logs/contingency lists.
Supply guests with directions and property information.
Follow up to ensure requests have been met.
Assist Guest Experience Manager in training, evaluating, counselling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
**Why work for Marriot?**
- Discounted room rates for you, as well as your friends & family worldwide.
- Discount on food & beverage at Marriott hotels worldwide.
- Marriott benefit hub providing discount at Tesco, Asos, John Lewis, Apple and MANY more
- Personalised training and development opportunities.
- Social activities and team building.
- Retention and long service rewards.
- Competitive rates of pay.
- Many more
**What we need from you**:
- Positive and friendly
- Enjoy teamwork and strive towards a supportive environment
- Portrays professionalism
- Great attention to detail and organised
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
Pay: From £13.00 per hour
Expected hours: 40 per week
**Benefits**:
- Canteen
- Company pension
- Discounted or free food
- Employee discount
- On-site parking
Schedule:
- Monday to Friday
- Weekend availability
Work Location: In person
-
Guest Experience Supervisor
6 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24110908 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Guest Experience Supervisor** **Location: Residence Inn...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Additional Information** Salary: £12.51 per hour. **Job Number** 24069847 **Job Category** Rooms & Guest Services Operations **Location** Delta Hotels Edinburgh, 111 Glasgow Road, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest...
-
Guest Experience Supervisor
6 months ago
Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time**VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Working as a team to ensure all our guests feel welcomed, valued, and appreciated, leading to a fantastic stay and leaving with the intent to return. Supporting your colleagues by being punctual, collaborative, and open to sharing any ideas...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full timeProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and...
-
Guest Experience Supervisor
7 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24029232 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form...
-
Premier Guest Experience Coordinator
2 weeks ago
Edinburgh, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time**Job Summary:**We are looking for a highly skilled and motivated Front Office Supervisor to join our team at Delta Hotels Edinburgh. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and leading a small team of associates.**Key Responsibilities:**Develop and implement strategies to improve guest...
-
Guest Service Supervisor
5 days ago
Edinburgh, United Kingdom Native Edinburgh Full timeHello there, If you're looking at our ad for **Guest Services Supervisor **you’d probably like to spread your wings and do something a little bit different. At Native Places, we operate great Aparthotels and Serviced Apartment all across the UK. And we do it differently. We craft spaces that reflect the history of the building and the spirit of the...
-
Guest Experience Expert-reception
7 months ago
Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full timeHere at Delta by Marriott, we're expanding our Front Office team and looking for **Guest Experience Experts** to join us! **The role**: - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards...
-
Cleaner at Busy Guest House
6 months ago
Edinburgh, United Kingdom Guest House Newington Area Full timeBusy guest house requires part time cleaner. 3 hours per day 2 days per week Shifts are between : 9am to 12pm Days will vary throughout the week we can be flexible must be available for at least one day at the weekend Duties include: Cleaning guest rooms, including changing beds, cleaning toilets ,dusting, hoovering Must be reliable and speak...
-
Cleaner at Busy Guest House
7 months ago
Edinburgh, United Kingdom Guest House Newington Area Full timeBusy guest house requires part time cleaner. 3 hours per day 2 -3 days per week Shifts are between : 9am to 12pm Days will vary throughout the week we can be flexible must be available for at least one day at the weekend Duties include: Cleaning guest rooms, including changing beds, cleaning toilets ,dusting, hoovering Must be reliable and speak...
-
Guest Experience Expert
7 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Additional Information** Salary: £11.99 per hour. **Job Number** 24084087 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...
-
Guest Experience Expert
7 months ago
Edinburgh, United Kingdom Marriott International, Inc Full time**Job Number** 24062761 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...
-
Guest Experience Coordinator
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Pick for Britain Full timeGuest Experience Coordinator Job OverviewWe are seeking an enthusiastic and motivated individual to join our team as a Guest Experience Coordinator at The Caledonian in Edinburgh.About the Role:The successful candidate will assist in creating memorable first impressions for all hotel users, ensuring they receive exceptional guest experiences.Responsibilities...
-
Guest Service Supervisor
7 months ago
Edinburgh, United Kingdom Hilton Full time**Providing Effortless Luxury at the Caley** The stories begin here at Waldorf Astoria Edinburgh - The Caledonian: Known locally as the “Caley”, Waldorf Astoria Edinburgh - The Caledonian, was built in 1903 and is one of Edinburgh's most iconic landmarks. Standing proudly at the West End of Princes Street, this former Victorian railway-building hotel...
-
Guest Experience Expert
1 month ago
Edinburgh, United Kingdom Delta Hotels Edinburgh Full timeDelta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...
-
Guest Experience Associate
3 weeks ago
Edinburgh, Edinburgh, United Kingdom The Ivy Collection Full timeA Seasonal Opportunity with The Ivy CollectionWe are looking for a skilled Guest Experience Associate to join our dynamic team in one of the UK's top restaurant brands.About the Role:Deliver exceptional guest experiences by providing a warm welcome and efficient service.Communicate with guests regarding menu items, promotions, and special events.Work...
-
Guest Experience Expert
6 months ago
Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time**VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The...
-
Regional Guest Service Ambassador
7 days ago
Edinburgh, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting a Guest Services Ambassador to join our team at one of our prestigious client offices in Edinburgh. This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on delivering...
-
Guest Experience Specialist
3 weeks ago
Edinburgh, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full timeAs a Casual Guest Experience Expert at Residence Inn by Marriott Edinburgh, you will play a crucial role in ensuring that our long-stay guests have an exceptional experience.Our aparthotel is a first-class location in the heart of the city, offering 107 spacious suites with full kitchens. We cater to business and leisure travelers alike, providing service...
-
Guest Experience Manager
3 weeks ago
Edinburgh, Edinburgh, United Kingdom WSH Group Full time**About the Role**We are looking for a Guest Experience Manager to oversee our campus operations at WSH Group. The successful candidate will lead a team of Community Hosts & Welcome Hosts, ensuring a seamless experience for colleagues and visitors.This role involves working in synergy with all service providers to deliver high-quality service delivery. The...