Guest Experience Expert

4 months ago

Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

**VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.**

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The hotel located in a beautiful located just a few minute walk from the city centre attractions in heart of Edinburgh.

**Main Job Duties and Responsibilities**
- welcome and greet guests
- answer and direct incoming calls
- inform guests of hotel rates and services
- make and confirm reservations for guests, check in and check out services
- ensure proper room allocation
- register and check guests in
- confirm relevant guest information
- issue room keys and direct guests to their rooms
- maintain clear and accurate records of guest room bookings
- compute all guest billings, accurately post charges to guest rooms and house accounts
- provide accurate information about local attractions and services
- liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- review accounts and charges with guests during the check-out process
- process accurate payment of guest accounts
- inform housekeeping when rooms have been vacated and are ready for cleaning
- maintain a neat and orderly front desk and reception area
- Cash handling and balancing of all monies taken in cash, cheque or by credit card and reconciling the daily movement of bookings and income taken.
- Producing reports for all departments from the Hotel Reservation System and communicating any changes to bookings to relevant Heads of Departments.
- Monitoring extranet website bookings.
- Help during breakfast service to make sure it is running smoothly

**Benefits**:

- Meals on duty
- Uniform provided
- Employee Assistant Programme
- Discounted stays for associates and their friends and family at over 8,000 hotels worldwide
- Food & Beverage discount at the hotels
- Team events
- Training and Development
- Career progression discussions and qualifications
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Pay: From £11.99 per hour

**Benefits**:

- Company pension
- Discounted or free food
- Employee discount
- On-site parking

Schedule:

- Monday to Friday
- Weekend availability

Work authorisation:

- United Kingdom (required)

Work Location: In person

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