Casual Guest Experience Expert

1 week ago

Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience the legendary Residence Inn service culture which focuses on delivering against the unique needs of long stay guests. In joining Residence Inn, you join a portfolio of brands with Marriott International. Be where you can do your best work,? begin your purpose, belong to an amazing global? team, and become the best version of you.

Role: Casual Guest Experience Expert

Pay: £12.83

Location: Residence Inn Edinburgh, Quartermile

About us: We are a first-class location in the heart of the city Our aparthotel has 107 rooms and is well suited for long-term business travellers and leisure guests. Spacious suites with full kitchens offer the comforts of the modern home, while employees provide service with a human touch to business and leisure travellers alike. Working at Residence Inn, you will build relationships grounded in team work and experience the legendary Residence Inn service culture which focuses on delivering the unique needs long stay guests.

The Role: Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay.

Main Responsibilities:

  • Using our company standard to anticipate and deliver on guests needs
  • Confident and professional engagement with guests at all times
  • Ensuring every process involved in check-in and check-out are completed
  • Processing all payments types including room charges, cash and debit/credit
  • Communicate between departments appropriately on specific guest requests
  • Providing helpful information and recommendations to our guests
  • Assisting with all F&B activities

The Person:

  • The opportunities for development and career progression are endless but we need people who possess the following:
  • Passion & Drive
  • Reliability & Organised
  • Eager to Learn

Preferred Qualifications:

Education: High school diploma or working towards one

Related Work Experience: Some desired but not essential


Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.


AMRT1_UKCT

  • Casual Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24110886 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management **Role: Casual Guest Experience Expert** **Location: Residence...

  • Casual Guest Experience Expert

    1 week ago

    Edinburgh, EH1, Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience...

  • Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Job Number** 24062761 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in...

  • Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.99 per hour. **Job Number** 24084087 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Casual Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £11.68 per hour. **Job Number** 24031034 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Guest Experience Expert

    1 week ago

    Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...

  • Guest Experience Expert

    1 week ago

    Edinburgh, EH1, Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on...

  • Guest Experience Expert

    1 week ago

    Edinburgh, Midlothian, United Kingdom Delta Hotels Edinburgh Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...

  • Guest Experience Expert

    7 days ago

    City of Edinburgh, United Kingdom Delta Hotels Edinburgh Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind.We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't.At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...

  • Guest Service Agent

    4 months ago

    Edinburgh, United Kingdom Hilton Hotels Full time

    Guest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...

  • Guest Service Agent

    3 months ago

    Edinburgh, United Kingdom Hilton Hotels Full time

    Guest Service Agent (Casual)You are the Key to our successWELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE:  Choose a work schedule that works for you! When you join our team on a Casual contract, you have the flexibility to pick the shifts that suit your availability, so you can make the best...

  • Guest Experience Expert-reception

    6 months ago

    Edinburgh, United Kingdom Edinburgh Delta by Marriott Hotel Full time

    Here at Delta by Marriott, we're expanding our Front Office team and looking for **Guest Experience Experts** to join us! **The role**: - Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. - Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards...

  • Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The...

  • Casual Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    **VISA sponsorship not available with this role. You will be required to prove you have the right to work in the UK.** Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, Residence Inn is the place for you. The evolving, increased business offers a chance of progression and development. The...

  • Guest Experience Expert

    6 months ago

    Edinburgh, United Kingdom Marriott International, Inc Full time

    **Additional Information** Salary: £10.97 per hour. **Job Number** 24033923 **Job Category** Rooms & Guest Services Operations **Location** Residence Inn Edinburgh, 36 Simpson Loan Quartermile, Edinburgh, Scotland, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our...

  • Casual F&B Service Expert

    3 weeks ago

    Edinburgh, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on what's...

  • Housekeeping Assistant

    6 months ago

    Edinburgh, United Kingdom Hand Picked Hotels Full time

    **About the Company**: Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast...

  • Guest Experience Expert with F&B Duties

    4 weeks ago

    Edinburgh, United Kingdom Residence Inn by Marriott Edinburgh Full time

    Residence Inn by Marriott helps guests thrive while on long stays so they can perform at their best. Spacious suites with full kitchens offer the comforts of the modern home, while associates provide service with a human touch to business and leisure travelers alike. Working at Residence Inn, you will build relationships grounded in teamwork and experience...

  • Casual F&B Service Expert

    1 week ago

    Edinburgh, EH1, Edinburgh, United Kingdom Sheraton Grand Hotel & Spa, Edinburgh Full time

    Delta Hotels provide a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. We flawlessly deliver the key essentials guests need and we work hard to eliminate everything they don't. At Delta Hotels by Marriott, we are always warm, wise and in control so our guests can focus on...

  • Casual Team Member

    6 months ago

    Edinburgh, United Kingdom Atlas Hotels Full time

    **Hours**:Will be as required - Further details given at interview** **Salary**:£10.42 per hour** **Atlas Hotels** is hiring a **Casual Team Member** right now at the **Holiday Inn Express Edinburgh - Leith Waterfront** Want an enjoyable job role with tons of variety day to day? You've come to the right place! **So what does a Casual Team Member do?** -...