Pals & Complaints Officer

In an important role within the Department, the Complaints & PALS Officer will have specialist knowledge of the NHS Complaints Regulations and assist the Head of Complaints and PALS to develop Trust policies and procedures and will be responsible for ensuring that all complaints are handled in an appropriate and timely manner and that complaints result in...

The Patient Experience Team are seeking a dynamic, forward thinking, innovative and highly motivated individual who is passionate about the consistent delivery of the highest quality of standards in relation to the patient experience at our Trust We are looking for an individual that has a passion for improving the patient experiences across all our...

The post holder is accountable to the Deputy Director of Governance and Clinical Quality but reports to the PALS/Complaints Manger. The post holder will respond to compliments, concerns and complaints relating to services offered by Lewisham Healthcare NHS Trust. The post holder will ensure that all cases are managed in a sensitive and timely manner through...

We are looking for an experienced, innovative, enthusiastic and dynamic individual to lead our Complaints and Patient Advice and Liaison Service (PALS) Team. The post holder will need to be able to demonstrate their ethos of continuous improvement and co-productions. They will take an active role of leading the team to support our operational services...

Job summary The PALS Officer will be the first point of contact for service users and their family members to put forward queries or concerns about the treatment and care we provide, or when they need advice and don't know where to turn. The department operates in a very busy and politically sensitive environment, to tight deadlines, serving a range...

The Corporate Complaints & Insight Officer role is pivotal to the success of delivering a first-class customer experience. This role is central to the seamless management and delivery of the overall complaints & Insight function. As brand ambassador forthe team you will work with our customers, internal and external stakeholders to ensure complaints handling...

A fantastic opportunity to work for one of Brook Street's Public Sector clients as a **Complaints Officer** has become available. This is a **full-time, temporary role** until the end of **June 2023**, and you will be required to work in the **Waterloo** office 1 day per week. You will be joining a dynamic team of 17 individuals to provide an effective...

**Complaints Officer** **£13.91/H** **Initial 6-Month Contract** **Location: Greenwich** **Purpose of Job**: Responsible for supporting a customer complaints and statutory enquiry service; including Freedom of Information (FOI) and Data Protection requests (DPRs), reporting to the Asset Management Service Improvement Assistant and Service Improvement...

**Complaints Officer** **Westminster - Hybrid** **Key Responsibilities** Working within the housing customer services directorate overseeing complaints and member enquires this role will support the Complaints Team Manager to develop a strong customer relations centre and take a leading role for creating stronger communication delivery with our residents,...

A new and exciting opportunity has arisen within The Patient Resolution (Complaints Management) Department, based at Guy’s and St Thomas’ NHS Foundation Trust in London for a Deputy Head of Patient Resolution. Our central complaints team sits within the Quality and Assurance Directorate, in the office of the Medical Director, and contributes to the...

Are you in search of a temporary yet fulfilling role? Look no further! We're thrilled to offer an exciting position for our client based in **Barnet **who are looking to appoint a **Complaints Officer **for the 3 months ongoing, at the rate of £25.17 per hour umbrella Job responsibilities Key accountabilities/duties/responsibilities: Advise, promote and...

MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...

MMP Consultancy are currently working alongside a leading housing organisation, to recruit a Complaints Officer on a Temporary basis. **Responsibilities**: - Identifying those complaints that require notification to loss adjusters due to the potential risk to the business (i.e., reputation or litigation) and providing subsequent updates on a regular...

**Senior Complaints Officer** **Westminster -Hyrbrid **I am recruiting for a local authority who is looking for someone to play a vital part in helping to support the team manage and respond to complaints. You will support the Complaints and Service Improvement Team with incoming complex housing complaints (Stage 2), including prioritising and responding...

**About The Role**: Due to an internal move, Foxtons is looking for a skilled complaints officer to join our Compliance team! This is a hands-on role requiring an organised, focused and assertive individual with excellent analytical and written communication skills. **KEY RESPONSIBILITIES AND SKILLSETS**: - Assigning incoming complaints to the relevant...

Complaints Officer needed in Hackney The rate is £21.31ph PAYE This is a temporary role The reference number is: RQ1253172 The successful candidate will formally respond to all stage 1 assigned casework / follow-ups, Members Enquiries, MP enquiries, Mayor & Cabinet Enquiries and Freedom of information requests within the standard KPI turnaround time and...

Complaints Officer (Hybrid) needed in Westminster, £17.42ph PAYE – Reference: RQ1241633 As a Complaints Officer, you’ll report to a Complaints Team Manager, based in one the offices for a minimum of three days per week. Your role within the complaints team will involve handling various administrative tasks related to complaints. This includes...

Senior Complaints Officer Based in Westminster Office based/Hybrid. 3 days in 2 days remote potentially. £24.53per hour PAYE We are looking for someone who is currently or recently worked in a local authority dealing with complaints and queries. Candidates will need excellent communication skills- written and verbal. They will be preparing and sending...

This is your opportunity to join AXIS Capital - a trusted global provider of specialty lines insurance and reinsurance. We stand apart for our outstanding client service, intelligent risk taking and superior risk adjusted returns for our shareholders. We also proudly maintain an entrepreneurial, disciplined and ethical corporate culture. As a member of AXIS,...

Contract Type: - Permanent- Location: - London- Industry: - Property Services- Salary: - Negotiable- Start Date: - ASAP- Duration: - Permanent- REF: - AH2510_1678268918- Contact Name: - Abbie Hamilton- Job Published: - about 1 hour ago- Permanent role - Full time in office, 8-5 - Previous complaints experience required - £26-30K per annum, depending on...