Call Centre Advisor

2 weeks ago


Belfast, United Kingdom CLT Recruitment LTD Full time

**£22,000 Basic + Performance bonus (OTE £26,000)**

**Full time permanent contract**

**Location: Belfast City Centre**

CLT Recruitment are working closely with a massively expanding client located in Belfast who are actively looking to expand their Call Centre team, our client provide a top notch service in the outsourcing space and due to their continued success have won a new client within the insurance sector.

**As a Call Centre Advisor you will**:

- Deliver upon FCA regulatory and underwriting expectations to ensure Risk and Compliance score of 91% or above
- Understand customers demand and needs (including medical) throughout the sales journey to find most suitable product/solution
- Successfully achieve positive commercial outcomes and delivery against KPIs through excellent influencing and negotiating skills
- Ability to overcome customer objections via sales skill around price, shopping around and speaking to partner in order to drive positive resolution
- Maintain product knowledge across all our brands to ensure proactive retention of all customers within our eco system
- Proactively support your colleagues and collaborate to help achieve targets
- Clear communicator who can build relationships and bring their personality to work
- Self-motivated to be able to take accountability of your own development and strive for the best version of you
- IT literate, able to take inbound calls whilst navigating multiple software.

**Are you looking to work for a company who really recognises and rewards success within their team?**

**Are you looking for a role where there are no limitations to your success?**

**Then this is the job for you**

**Our client offers**:

- £22,000 Basic + Performance based bonus
- Fantastic career progression
- A great opportunity to represent market leading products and brands
- Unrivalled commission structure
- Amazing modern and vibrant offices
- Seasonal events
- Ongoing learning and development opportunities


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