Private Patient Administrator

2 months ago


Preston, United Kingdom Ramsay Health Care Full time

Job Description

Private Patient Administrator

Location: Fulwood Hall Hospital, Preston

Hours: 37.5 hours per week

**Salary**: Depending on experience + Benefits

Summary:
Fulwood Hall Hospital was opened as a purpose built facility in 1986. In 2009 the hospital completed a £9m pound investment to refurbish and expand the site, making it the largest independent hospital in Lancashire and one of the largest in the north of England.

The hospital has six consulting rooms supported by a fully equipped outpatient treatment room, a pre-assessment unit for screening and assessing patients prior to surgery as well as modern imaging facilities and a brand new physio and sports therapy department including gymnasium.

Patient accommodation has been improved with the introduction of a day care facility providing individual, spacious accommodation for up to twelve patients in a clean, modern and comfortable environment, designed specifically for day care surgery.

The role:
As the Private Patient Administrator you will provide administrative support to the Private Patient Manager and include direct customer contact to facilitate the private patient journey ensuring delivery of excellent customer service and growth in private patient volumes. This is an extremely busy role liaising with patients, Consultants and all hospital departments.

We need an individual with a professional approach, excellent verbal communication skills, initiative and the ability to work within a team. You must be computer literate - experience with Word and Outlook being essential. Previous use of an Electronic Patient Record system would be an advantage.

**Responsibilities**:

- Booking appointments
- Liaising with consultants and their secretaries
- Ensuring timely completion of appointments onto EPR system
- Scanning & auditing of patient information
- Preparation of clinics and theatre lists
- Maintaining clinics and theatre lists on the EPR system
- What you will bring with you
- Excellent organisational skills
- An excellent standard of computer literacy to include experience in Word & Excel
- High degree of accuracy and attention to detail
- Excellent communication skills - written and oral
- ability to work within a team
- ability to time-manage
- Experience using a Patient Administration System (PAS) an advantage

**Benefits**:

- Contributory pension scheme
- 25 days’ annual leave plus 8 day’s Bank Holiday
- Private Healthcare and Life Assurance
- Free onsite parking and a subsidised staff restaurant
- Access to our employee Ramsay Discount Programme and Blue Light Card
- Wellbeing centre and access to 24/7 employee assistance line
- Access to the Ramsay Academy - We invest in our people by creating real development opportunities and career pathways supported by structured learning curriculums

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We encourage all Ramsay employees to participate in public health vaccination programmes including flu and Covid 19.



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