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Administrator
2 months ago
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on current and evolving Practice workload and staffing levels:
- Processing and distributing incoming and outgoing mail.
- Registering patients with the Practice.
- Deducting patients as appropriate.
- Summarising patient notes when received.
- Filing and retrieving paperwork.
- Computer data entry /data allocation and collation; processing and recording information in accordance with Practice procedures.
- Providing clerical assistance as required from time to time, including word / data processing, filing, photocopying and scanning.
- Ordering, re-ordering and monitoring administration supplies.
- Referral management using electronic referral system.
- Typing medical reports.
- Dealing with telephone queries.
- Minute taking for a variety of meetings.
- Organising private clinics.
- Any other duties suitable for the grade.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health and Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health and Safety Policy, to include:
- Using personal security systems within the workplace according to Practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures and maintaining work areas in a tidy and safe way and free from hazards.
- Reporting potential risks identified.
- Cleaning areas in urgent situations, e.g. if a patient vomits.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal / Professional Development:
The post-holder will participate in any training programme implemented by the Practice as part of this employment. Such training will include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance, and demonstrating skills and activities to others who are undertaking similar work.
Quality:
The post-holder will strive to maintain quality within the Practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities, and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs.
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognise the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognise people’s needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services:
The post-holder will:
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate.
**Salary**: £10.77 per hour
Schedule:
- Day shift
COVID-19 considerations:
All