Patient Experience Support Worker

7 months ago


Preston, United Kingdom Lancashire Teaching Hospitals NHS Foundation Trust Full time

Are you looking to expand your knowledge and understanding in admin? We have a fantastic opportunity for an individual who is looking to become part of a dynamic and high performing team.

You will be responsible for the day-to-day processing of administration tasks within the directorate, providing secretarial and administrative support to Consultants, medical staff and other staff, including reception and telephone duties.

You will provide an effective communication link to patients, administrative staff and the Trust. You will monitor the timelines of patient treatment to ensure that patients are seen in the national waiting time. The post-holder will provide a contact point for patients at any point of the orthopaedic pathway and will liaise with other departments to support the arrangement of a wide spectrum of hospital visits along that pathway.

You will demonstrate excellent organisational skills, must be flexible in approach, able to exercise initiative and demonstrate a consistently high standard of professionalism, being aware of the need for confidentiality and integrity. Fundamental to this post is the ability to multi-task and effectively manage their workload working to tight deadlines.

The NHS Constitution outlines what staff working in the NHS can expect from their employer and what is expected of you. Lancashire Teaching Hospitals is committed to the NHS Values and Pledges as expressed in the Constitution.

Please refer to the attached detailed job description and person specification for the detailed job description and main responsibilities.



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