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Customer Service Representative

3 months ago

Edinburgh, United Kingdom CSP GROUP LTD Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional service and resolving inquiries or issues in a timely and professional manner.

**Duties**:

- Communicate with customers in person to address their questions, concerns, or requests
- Provide accurate and detailed information about our products or services
- Analyze customer inquiries or complaints to identify underlying issues and provide appropriate solutions
- Maintain a high level of phone etiquette and professionalism in all customer interactions
- Collaborate with other team members to ensure seamless customer experiences

**Qualifications**:

- Excellent communication and interpersonal skills
- Strong interpersonal skills with the ability to build rapport and establish positive relationships with customers
- Ability to analyze complex situations and provide effective solutions

If you are a motivated individual with a passion for delivering exceptional customer service, we would love to hear from you.

**Salary**: From £23,529.79 per year

**Benefits**:

- On-site parking
- Paid volunteer time
- Sabbatical
- Sick pay

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to commute/relocate:

- Edinburgh: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person

Application deadline: 24/04/2024