Office Administrator/customer Service

5 months ago


Maidstone, United Kingdom Apogee Managed Services Full time

**Job Title Administrator
- Customer Services team**

**Location Aylesford, Maidstone**

**Monday to Friday 8am - 5pm, 8.30am - 5.30pm and 9am - 6pm - 4 days office, one day remote working**

**Excellent and competitive Salary**

**About us**

Winner of the PrintIT Awards for Employee Experience 2021, Apogee Corporation provide Managed Workplace, Managed Print and Managed IT Services with Europe's Largest Multi-Brand solution. As an independent subsidiary of HP Inc, we have the advantage of being part of one of the world’s leading technology companies, with instant access to the latest innovation all supported by our market leading service operations.

We are committed to our sustainability objectives and are involved in frequent community and charity initiatives to support our vision. We are passionate about diversity, equity, and inclusion with a culture of originality. Our recent investment of £250,000 in employee training and development highlights our commitment to investing in enhancing the skills, knowledge, and experience of our employees.

Our culture allows you to innovate and develop your career with the support of an expanding corporate and progressive organisation. We are looking for inspiring and pioneering individuals, who want to make a difference in their careers as well as in the world around them. We are proud of all our employees, who are at the heart of what we do. If you become part of our journey, everything is possible, and the opportunities are endless.

**Job Purpose**

The role of Administrator - HP Service Desk is to ensure that our priority clients’ accounts are monitored and managed effectively, ensuring SLA’s and KPI’s are consistently achieved, and our customers receive a high-level dedicated service.

**Duties, Experience & Skills Required**
- Strong Administration and organisational skills
- Excellent customer service skills with the ability to communicate effectively with both internal colleagues and external customers
- Ability to Monitor and maintain bespoke customer portals
- Logging service calls on internal systems
- Liaising with internal departments and external suppliers
- Liaising with customers contacts
- Creating and running regular and ad-hoc reports in excel, so experience with Excel is required
- Ability and willingness to learn, develop and continuously improve
- High level of accuracy and attention to detail

**Benefits**
- 33 days holiday including bank holidays
- Holiday purchase scheme
- Pension scheme
- Advanced family friendly benefits
- Flexible working
- HP and EE Employee Discount Programmes
- Employee Assistance Programme
- Cycle2work scheme
- Access to Apogee Learning Academy
- 2 days off per year for voluntary work
- Discounted Gym Membership

Please take the time to look at our excellent Glassdoor and Trustpilot reviews

Apogee Corporation is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We welcome all applicants and are open to considering flexible working options

**Job Types**: Permanent, Full-time

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Free parking
- Gym membership
- Paid volunteer time
- Work from home

Schedule:

- Monday to Friday

Work Location: Hybrid remote in Maidstone

Reference ID: LBAdmin


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