Customer Service Administrator
17 hours ago
**Job Opportunity**
We are seeking an experienced Customer Service Administrator to deliver exceptional customer support in a dynamic distribution company.
- The role is 100% office based, requiring regular communication with the team.
**What We Offer**
- A competitive salary package of £24,000-£25,000 per annum.
- Full training and induction programme to ensure your success.
- 22 days holiday plus bank holidays for relaxation and rejuvenation.
- Medicash and Pension schemes for your financial security.
Your Responsibilities:
- Handle incoming customer inquiries via phone, email, and on occasion in person.
- Provide accurate and timely information to customers regarding products, orders, and deliveries.
- Resolve customer complaints effectively and efficiently.
- Maintain customer records and update the CRM system.
- Collaborate with other departments to ensure a seamless customer experience.
- Contribute to continuous improvement initiatives to enhance customer service processes.
**About You**
- Previous experience in a customer service role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficient in using PCs and software packages.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
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