Customer Service Advisor
4 months ago
**CUSTOMER SERVICE ADVISOR / MANCHESTER / HYBRID / £21,000 - 22,308 & GREAT BENEFITS**
Our people make all the difference in our success, we currently have an exciting opportunity for a talented Customer Service Advisor to join our team supporting customers across Europe. With an attractive starting salary of £21k per annum, annual bonus and great hybrid working with a minimum of 1 day per week in our modern central Manchester office.
**WHATS ON OFFER?**
- Competitive salary of £21,000 - 22,308 per year
- Permanent contract
- Monday to Friday 37.5 hours
- Fantastic work-life balance
- Private Medical
- GymFlex
- Cycle2Work
- Company pension & life assurance scheme
- Generous holiday allowance of 25 days plus bank holidays
- Holiday purchase scheme, the ability to get an additional 5 days annual leave per year
- Life assurance, company sick pay and pension scheme
- Employee discount platform
- Incentives schemes, companywide and departmental
- Continuous training, coaching and development within a helpful and encouraging environment
- Career progression opportunities
**ESSENTIAL DUTIES AND RESPONSIBILITIES**:
- Advise Sales of customers commercial queries
- Investigate transaction declines & velocity queries
- Liaising with all staff both in Manchester and in European Offices
- Log all queries and action on Logging Tool
- Chargebacks, Copy Invoice Requests, Transaction Queries
- Produce Copy Invoices on request
- Provide on-going support to colleagues and highlight training requirements to Team Leader
- Answer phone calls with set criteria and within parameters set out by the Company
- Assist in identifying and resolving areas that reduce chargeback liability or queries
- Carry out data entry for Customers & Cards Production of Customer Transaction Files and Reports
- Forward customer payment concerns to Credit Collections immediately
- Provide support to customers using website/systems provided
**KNOWLEDGE & SKILLS REQUIRED**:
- Previous experience in similar Customer Service role
- Ability to mentor, develop & improve skills of others
- Adaptable to organisational change requirements
- Excellent communication skills (written and verbal)
- Build a powerful sense of ownership and teamwork
- Establish and maintain co-operative and effective working relationships
- Flexibility to provide cover for other positions with the ability to stand-in for Shared Services Manager
- Make identifiable contributions to business objectives
- Positively represent the company
- Self-motivated, organised and can work on own initiative
- Taking “ownership” of problems
**WHAT'S NEXT?**
If you have the skills and passion to take on this Customer Service Advisor role, we would love to hear from you. APPLY NOW for immediate consideration.
- We do not accept speculative CVs. Any CV received by WEX will be treated as a gift and eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Talent Acquisition team._
**Job Types**: Full-time, Permanent
Pay: £21,000.00-£22,308.00 per year
**Benefits**:
- Company events
- Company pension
- Cycle to work scheme
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private medical insurance
- Referral programme
- Work from home
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Which position listed on your CV involved communicating with customers over the phone?
- Could you tell me about the systems you've worked with in your previous positions?
What systems you've worked with in your previous positions?
Work Location: Hybrid remote in Manchester
Reference ID: UKR15071
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