Customer Service Executive

7 months ago

Jarrow, United Kingdom Essentra PLC Full time

This is a dynamic working environment and one where career progression is taken very seriously and is fully supported.

**Job Requirements**
- Give remarkable service at all times, managing customer expectations by liaising with other departments/service providers to deliver on promises
- Maintain accurate customer records and sales development activities.
- Operate effectively within current policies and procedures relating to pricing, order entry, lead times and in line with the telephone call monitoring programme.
- Develop effective working relationships with other team members, internal departments and sister companies
- Participate in team briefings and communicate with team leader and other team members to address issues and develop a wider range of skills
- Participate enthusiastically in specific projects and team activities as required such as Product of the month and monthly sales promotions
- Attend training sessions and participate in both our development programme and on-line training portal to develop knowledge, sales techniques and skills

**You should have the following skills, experience and/or qualifications**:

- Experience of working within a Sales or Service environment is essential
- Effective communicator (verbally and in writing) and capable of quickly building rapport with customers and colleagues
- Excellent attention to detail and accurate key board skills
- Capable of working accurately under pressure, prioritising workload
- Enthusiastic attitude, professional manner and quick learner
- Creative problem solving ability
- Commercially aware
- Highly self-motivated and reliable
- Team player, willing to adapt to new challenges and changes

**Basic salary £21,000 plus bonus, pension and further benefits.**

At Essentra, we are looking for individuals who enjoy working as part of a close team and are keen to deliver excellent customer service taking responsibility for what they do. We are always looking to better ourselves and are keen to recruit individuals who are innovative and strive to improve processes.

As part of our recruitment process you will be required to provide evidence of your right to work in the UK. Documentary evidence will be requested at interview stage.

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